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100

 ECIR STANDS FOR 

WHAT IS EMPATHIZE, CLARIFY, ISOLATE AND RESPOND

100
THE ONLINE HOLDING ACCOUNT NUMBER IS?

WHAT IS 30+DIV+9099999?

100

COMMERCIAL CUSTOMER IS TAX EXEMPT. 

WHAT IS SEND TO FIELD SALES.

100

COMMERCIAL CUSTOMER HAS COW MANURE TO DISPOSE OF.

WHAT IS SEND TO FIELD SALES?

100

MIDATLANTIC IS ALSO WHAT POD

WHAT IS 08

200

DO YOU CREATE A CASE TO REINSTATE A COMMERCIAL ACCOUNT? 

WHAT IS NO.

200
CUST WANTS TO MAKE A PREPAYMENT FOR HIS TEMP RO. WHAT IS YOUR NEXT STEP?

WHAT IS ADVISING WE ONLY TAKE DEBIT/CREDIT CARDS FOR PREPAYMENT.

200

3 TONS EQUALS

6000 POUNDS (2000x3)

200

THERE ARE ___ STAGES TO AN OPPORTUNITY.

WHAT IS 5?

200

CUST SIGNS CSA WITH HIS FULL NAME BUT TYPES IN HIS INITIALS, NOW WHAT?

WHAT IS ADVISE THE SIGNATURE IS NOT VALID

300

WHY WOULD A CUST HAVE A CONTAMINATION CHARGE

WHAT IS WRONG ITEM IN RECYCLING CONTAINER.

300

ADHERENCE GOAL

WHAT IS 95%

300

RESIDENTIAL CUSTOMER WANTS TO MOVE HIS FRIDAY SERVICE DAY TO MONDAYS, THIS IS BETTER FOR HIM.

WHAT IS RESIDENTIAL CUSTOMERS CAN NOT CHOOSE THEIR SERVICE DAY

300
WHAT IS YOUR NEXT VERY NEXT SENTENCE? "HELLO, I WANT TO CANCEL MY ACCOUNT."

WHY DO YOU WANT TO CANCEL? IS THERE ANYTHING I CAN DO TO CHANGE YOUR MIND?

300

WHAT IS THE AHT GOAL FOR YOU?

WHAT IS 7:35

400

I NEED TO ADD A LOCKBAR WITH NO MONTHLY FEE 

WHAT IS EXCHANGE? WHAT IS A SERVICE CASE?

400

THE MINIMUM TIME FOR A SEASONAL HOLD 

WHAT IS 30 DAYS?

400

THE CUST SAYS THE QUOTE IS TOO HIGH, YOU TRY TO NEG AND THEY STILL SAY NO. WHAT DO YOU DO NEXT?

WHAT IS SEND A CASE TO FIELD SALES.
400

CUST CALLS IN AND ASKS HOW MUCH A RO IS. YOU SEE ON KMT A PREPAYMENT IS $750 FOR THIS OM AREA, CAN YOU TELL THEM THAT?

WHAT IS NO, I MUST DO A QUOTE FIRST.

400

COLLECTED PREPAYMENT, SIGNED SIGNATURE NOW WHAT?

WHAT IS ATTACH THE SIGNED DOC TO THE OPP AND THEN GO TO QUOTE TO FINALIZE. 

500

NEW OWNER IS TAKING OVER A MUNI ACCOUNT. HOW DO i PROCEED 

WHAT IS CLOSE OLD OWNERS ACCOUNT AND NEW ORDERFORM?

500
CHANGE IN PRICE EFFECTIVE DATE?

WHAT IS THE FIRST OF THE NEXT MONTH.

500

THERE IS NO SOLD CASE ON THE SHELL ACCOUNT, NOW WHAT?

WHAT IS CHECK THE OPPORTUNITY?

500

BRAND THE CALL

WHAT IS, THANK YOU FOR CALLING REPUBLIC SERVICES, THIS IS ___HOW MAY I HELP YOU?

500

ACCURACY GOAL?

WHAT IS 95%

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