Key Behaviors
Fill in the black: Speak with _____ and share your ______
What is Energy and Personality?
Save your Saturday and your sanity! Our online purchase process puts YOU in the driver’s seat, giving you the ability to select your financing, customize your purchase, and select your delivery/pick up date in as little as 15 minutes!
100% Online Showroom
7DMBG
We want you to have peace of mind and truly love your vehicle which is why we back every vehicle purchase with the 7 Day Money Back Guarantee. If for any reason you don’t love your vehicle or it doesn’t fit your needs, you can return it no questions asked for a full refund, or swap into another vehicle. No restocking fee, no penalty, just peace of mind.
Peace of Mind
7DMBG
7 Day Money Back Guarantee
Fill in the blank: Stay ______ and uplift those around you!
What is Motivated?
Negotiation is a big part of why the car buying experience is so frustrating and we have eliminated that all together and provided competitive upfront prices with no hidden fees. We also don’t add on any dealer or doc fees, the price you see is the actual price.
No Haggle Prices
100% Online Showroom
We know your time is valuable and most people don’t want to spend their weekend at the dealership. We want to save you all that time and frustration by creating an online experience where you can shop, get your trade offer, financing terms and complete your purchase online and have your vehicle delivered to your front door!
Phrase I use when talking about the Carvana Process
Hassle Free
NSF
Insufficient Funds
Through warm and memorable conversations I can _______.
What is showcase the benefits of Carvana?
Our vehicles come Carvana Certified which means that all our vehicles have passed the ___ _____ _____, have no fire, frame, or flood damage, have been fully detailed and have never been in a reported accident. We want to make sure we are providing a quality vehicle to you and we back that up with our 100 Day Limited Warranty free of charge.”
150 Point Inspection
No Haggle Prices
Negotiation is a big part of why the car buying experience is so frustrating and we have eliminated that all together and provided competitive upfront prices with no hidden fees. We also don’t add on any dealer or doc fees, the price you see is the actual price
We register the vehicle on your behalf, saving you a trip to the DMV
CAM
Carma Acquisition Manager
We want you to have peace of mind and truly love your vehicle which is why we back every vehicle purchase with the ___ ___ ____ ____ _____. If for any reason you don’t love your vehicle or it doesn’t fit your needs, you can return it no questions asked for a full refund, or swap into another vehicle. No restocking fee, no penalty, just peace of mind.
7DMBG (7 day money back guarantee)
150 Point Inspection
Our vehicles come Carvana Certified which means that all our vehicles have passed the 150 point inspection, have no fire, frame, or flood damage, have been fully detailed and have never been in a reported accident. We want to make sure we are providing a quality vehicle to you and we back that up with our 100 Day Limited Warranty free of charge.
Phrase I use when talking about Carvana Financing
You can easily pull terms online and see terms for every vehicle, giving you full transparency
DLPO
Dealer Lease Pay Off
I am consistently offering and educating about these Carvana Products.
What is Carvana Financing, Carvana Care and Gap coverage
If you are in a situation where your car is deemed a total loss. This benefit will pay the difference of what your car is worth and what is owed to the lien holder.
Gap Coverage
Carvana Care
We make it super easy for you to visit a preferred repair facility, and they are very familiar with the Carvana & SilverRock process. You also save money by having a $0 deductible compared to using a non-preferred repair facility that has a $50 deductible. We want to simplify the entire experience to resolve your vehicle issue as quickly as possible.
Phrase I use when talking about the online car buying process
We made our process easy so you can take your Saturday back
STC
Bonus* This acronym is where you transfer STC customers too
Sell to Carvana
Bonus* BFP or Buy from Public