Industries
Skills
Workplace Safety
Personal Presentation
Difficult Conversations
100

What are 3 different industries

Construction

Childcare

Healthcare

Aged care

Hospitality

Agribusiness

Education

100

What are skills?

The ability to do something well

100

What does OHS stand for?

Occupational Health and Safety

100

What is personal presentation?

How we present ourselves

100

What are 2 examples of difficult conversations?

Asking how to do something

Hygiene or presentation

Not doing what you said you would do

Being late to work

Poor attitude or language

Receiving disappointing feedback

Working with someone that’s not pulling their weight

Repeated issues/concerns

200

What are 3 local hospitality businesses

Murray Downs

Swan Hill Club

Cafe 202

Commercial

RSL

Boo's cafe

Arc cafe

McDonalds

Subway

200

What are 2 skills that you would require in customer service?

Teamwork

Communication

Active listening

Willingness to learn

200

Who has to follow the OHS Act?

All employees

200

What does personal presentation include?

What we wear 

How we behave

How we speak

200
What are 2 important things to do when having a difficult conversation?

Discuss, don't argue

Remain calm

Look at it from the other person's perspective

Be clear about the topic

Ask for clarification if you don't understand

300

What are 3 different jobs?

Administration

Grounds keeping

Cleaning

Labour

Courier


300

What are transferable skills?

Skills that can be carried over into any job or situation

300

What does 'Working within you Responsibility' mean?

You work within your training; if you’re not trained or unaware how to do something, you ask the appropriate person

300

What are 3 Do's for good personal presentation?

Smile

Good posture

Be polite

Good hygiene 

Groom yourself

Neat nails

Eye contact

Wear deodorant

300

Are difficult conversations a chance for us to grow?

Yes! This is a chance to learn how to handle challenges and conflict in an effective manner

400

What are 3 jobs you would find in a hospitality venue?

Bartender

Wait staff

Barista

Customer service/register workers

Chefs

Kitchen Hands

Cleaners

Administration staff

400

What are 2 common transferable skills?

Communication 

Teamwork

Listening

Willingness to Learn

Punctuality

Problem Solving

Attention to Detail

400

Who can you ask for help if you identify a hazard?

Supervisor

Manager

Workplace OHS officer

400

What are 3 Don'ts for good personal presentation?

Wear messy clothes

Denim with rips

Wearing headphones when people are talking to you

Looking at your phone while people are talking to you

Wearing thongs or slippers

Slouching

Rolling your eyes

Swearing

Too much deodorant

400

Your boss takes you aside to discuss the way you're completing a task as it turns out you've been doing it wrong. 

How do you respond?

Thank them for bringing it to your attention

Ask and clarify how the task should be done, even demonstrate it, to make sure you're on the same page

500

What are 2 industries you're interested in?

500

How can we upskill?

Read/listen to books and articles

Take classes

Enroll in study

Attend events and workshops

Volunteer

Say yes to new challenges

Seek out a mentor

Ask questions

500

If you see something that could cause harm but you're not authorised to fix it, do you just ignore it?

NO. Let your supervisor, manager or OHS officer know.

500

What are 2 ways we can improve our personal presentation?

Plan what you're going to wear

Plan what you're going to say

Practice your body language

Be organised

500

Can learning to handle difficult conversations at work, help you handle them outside of work too?

Yes. This is a skill that can be used in many situations.

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