General Knowledge
Random
Process
Metrics
Marvel/DC/Comics
100

Wha'ts the size of an olympic pool?

50 meters

100

Name if the country with the Maple leaf on it's flag?

Canada

100

What do you do if you need to apply a $400 credit on a BBA Account?

send a BAR

100

What metric measures the number of cases/logs you create per call?

OROC

100

What's your TM's favorite Hero?

Black Widow

200

Who Invented Ford Motor Car company?

Henry Ford

200

What's the tool we use to reserve phone numbers?

PSI

200

What do you do if you need to move an internet and Tv service?

You work the case/send the case to the Offboard queue

200

What is the expectation of CCTS for the center?

3

200

What was Captain America's love interest in the first Captain America Movie?

Peggy Carter

300
To which continent does Kuwait belongs to?

Asia

300

When is it Boxing Day in Canada

December 26th

300

What is the difference among Verification and Authentication

Verification: Refers to the confirmation that you are looking at the correct account

Authentication: Refers to the confirmation (authorization) of account information to permit the discussion or modification of an account.


300

What does OROC Stands for?

One Request, One Case

300

Bronze Tiger belongs to DC or Marvel?

DC

400

What is the planet with the hottest temparature in the Solar System

Venus

400

What do you do if you need to suspend and internet service for 6 months?

call Lnr to have it canceled, there is no suspension for internet service

400

What is a must to include when sending a BAR?

#WLNCareSD

400

What is Digital Adoption?

When you say "My Telus", "Online account" or promote the use of them throughout the call

400

What's the name of Spawn's Comic Book creator?

Todd McFarlane

500

Who discovered Penicilin?

Alexander Fleming
500

Who's our Account General Manager?

Juan Aceituno

500

I need to get an account Credit Information, where can I get it?

CRIS, INQ CRD

500

Is used to confirm that in the case there is a valid email assigned to the contact information

Email Compliance

500

Timely Comics started in 1939, later it changed it's name to?

Marvel Comics

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