Service with HEART
Name 3 things you do during H in HEART
Flag with Bev Naps, greet within 15-45 sec, introduce yourself, suggest 3 drinks, suggest 3 apps, Menu Tour, Tell the Bubba's Story, Determine if First-Time-Guest
what are our story points?
Homemade stone-baked pizza
Signature half-pound burgers
Made-from-scratch sauces and dressings
Ice cold beer
Hand-crafted cocktails
How many tenders and shrimp come in the chicken and shrimp combo?
3 chicken strips, 5 jumbo butterfly shrimp
What domestic beers do we have on draft?
Miller Lite, Coorse Light, Bud light, Budweiser, michelob Ultra.
how can you stay productive on a training shift? list at least 3
cleaning, quizzing, giving a tour, classroom, POS/AGM practice, roll playing, Going over workbook, Introduce them to everyone, go over side/cut work.
What do we want to be known for?
The Friendliest Place in Town
Who is our Founder?
Kent Taylor
What comes on the Chicken Parm Sandwich?
toasted hoggie, garlic butter, garlic mayo, fried chicken breast, pizza cheese mix, dill pickle chips, marinara sauce.
served with a side of fries or any choice of a side.
How do you make a strawberry lemonade?
full cup of ice, lemonade, two pumps of strawberry syrup, garnish with strawberries and lemon wheel.
What is day 4 food demo?
Bacon Guac Burger with a side salad with all the dressings.
What are our core values?
Passion, Partnership, Integrity, and Fun
What does the 33 mean? be specific
December 5, 1933. the year prohibition ended
if a guest orders the bacon guac burger with no onion and bacon, what should you do?
Ask of the onion in the Guac is okay, and inform them that the patty had bacon in it.
What garnish comes on the red sangria?
orange wedge, lime wedge, cherry
What is your main focus for day 1?
Introducing the staff, giving a tour, teaching Hello in HEART, going over greets, Bubba's Culture, Table numbers.
what is GROW?
Guest Right Of Way
what is out mission statement?
Legendary food, Legendary service
does our chili have beens in it?
yes
What questions should you ask when a guest orders a margarita?
Flavor, 10oz or 18oz, salt or sugar or tajin, frozen or rocks, rocker?
What color cutting board do we use for fruit?
Green
What is the most important part about being a trainer?
being friendly and welcoming
when was the first Bubba's 33 opened?
May 2013
What is our Fry Cheese mix?
Cheddar and Monterey jack.
What Bourbon do we have?
Jim Beam, Buffalo Trace, Basil Hayden, Woodford Reserve.
What do you reference if a chemical is spilt in the restaurant?
SDS Binder in the chemical communication station