Category 1
Category 2
100
Define Business Email.
An electronic, computer-assisted online communication tool.
100
Name 2 advantages of business emails
No cost Saves money & time Improves communication Helps in filing Provides convenience
200
Name 2 disadvantages of using business emails
Less formal than a business letter Can become impersonal or misunderstood. Creates information overload Can present some security problems for businesses
200
Which of the following is the correct order of a business email heading? a. From: To: Date: Subject: Attached: b. To: From: Subject: Date: Attached: c. To: From: Date: Subject: Attached:
C.
300
This is the last item in an email. It is always located on the left hand margin below the signature line and is often separated from the body with a short line of keyboard characters.
Signature
300
The ________ of a business email is no different than that of a business letter or memo.
Body
400
What should you do before sending your business email?
Proofread
400
What does BCC and CC stand for?
Blind Carbon Copy and Carbon Copy
500
Name 3 steps to writing a professional business email
1. Use a neutral e-mail address. 2. Use a short and accurate subject header 3. Use a proper salutation. 4. Introduce yourself in the first paragraph 5. Write the actual message. 6. Use the correct form of leave-taking. 7. Sign with your full name. 8. Proofread
500
What are the problems to avoid in a business email?
1. Never send inappropriate comments, angry messages, petty remarks, or personal information through your business email. 2. Don’t shout your messages in all capital letters. 3. Be cautious about using Net shorthand or in-house abbreviations. 4. Don’t use emoticons in business writing.
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