CR-003
Having positive customer relations means making customers
happy
The people who work to produce goods and services are known as
human resources.
Which of the following is the main purpose of management:
To accomplish the business’s goals
Which of the following is one of the main principles of the private enterprise system:
Competition
In business terms, what is profit?
Monetary Reward
Which of the following statements best describes positive customer relations:
A business listens to customer feedback.
The first task in the HR management activity of staffing is
determining need
Why should managers know how to do the work of the workers they supervise?
To have realistic expectations for workers
Burger King and McDonald’s are examples of
Direct competitors
In business terms, income is the money
Received
To build positive customer relations, a business must be
proactive
A job specification is an explanation of
the skills, knowledge, and characteristics required for a job.
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.
Planning
If a consumer chooses to go to the movies rather than to a pizza parlor, then the movie theater and the pizza parlor are
indirect competitors.
The amount of money paid for raw materials and products sold is called
Cost of Goods
Building positive customer relations is one of the least expensive ways for a business to
compete with other businesses.
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
recruiting
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
Organizing
Most businesses put their greatest competitive efforts into competing
with direct competitors.
The money spent to run a business is called
Operating Expense
Businesses strive to retain current customers because
it’s less expensive than attracting new customers.
Which of the following is an on-boarding activity:
orientation
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
Staffing
An electronics store charges less for a new television than other electronics stores. The store is engaging in __________ competition.
Price
Gross profit shows business owners the difference between what they’ve
Spent and received