CSG
What?
What?
It is an icon in CSG where we can process changes on a customers account without sending out a technician.
What is Select Order Workflow?
What is System PRIN / Account number
What is the hotline number for calling Breezeline?
What is 888.536.9600?
It is the device used to transmit analog signal to digital signal.
What is a Digital Transport Adapter/ Cable box
It is an adjustment intended for having no service for a period of time.
What is Adjustment Range?
This is the landing page after we search for an account in CSG.
What is Customer Central?
When is 28?
What are the old name of Breezeline?
What is Atlantic Broadband?
What device is used in disseminating internet signal to non wired devices?
What is a router?
Which team can process the equipment charges?
What is MIS?
Which icon do we process the adjustment to the customer's account?
What is Billing Ledger?
What do we call that Agent Initiated assistance in CCAI in processing the payment for the customer?
What is Smart Actions Payment Assistant
Breezeline is a subsidiary of which Canadian company?
What is Cogeco?
Who is the largest Telco in the US?
What is T-Mobile US?
What is the cost of an Tivo HDDVR
What is $450?
This is the icon that you have to click if you want to check the latest payment details that the customer used.
What is Account Information?
What is the number that the customer can dial in making a payment thru the IVR?
What is 888.536.9600
Where is Breezeline's headquarter located?
What is Quincy, MA?
Who is the CEO of Foundever?
Who is Laurent Uberti?
What is the maximum amount that we can process for the customer for "Make it Right?
What is $75?
It is a collection of the changes that was made in a customer's account.
What is Order History?
What do we need to ensure that it was unchecked in processing a payment?
What is Print Receipt?
Who is the owner of Breezeline?
What is Cogeco?
What is the meaning of Wi-fi?
What is Wireless Fidelity?
What is the only allowed adjustment process that an agent can do if the customer is calling for an inconvenience about Breezeline service?
What is Miscellaneous Adjustment?