CF SHIPPER ACCOUNTS
The color of this shipper account category.
What is Red?
This is how we action any External loads.
The color of this shipper account category.
This is the color of this shipper account.
What is Blue?
This is the color of this shipper account.
What is Purple?
This is when we are able to cancel customer facing (CF) shipper accounts.
What is NEVER?
This is how we action DDU loads.
What is a DDU support case?
The shipper accounts we CAN create.
What is FleetManagementEquipmentRepositioning (FMER) and Bobtail (BT)?
These are the only NCF shipper accounts that we can cancel.
What is the hamburger icon??
This is who we reach out to when the load is not ready, SDT +30 for the customer facing shipper account with a little truck next to the shipper account.
What is Recovery?
This is how we would action an LTL load.
We create this when a site is refusing to let a driver drop a TransfersContainerPoolAdjustment due to the site being in gridlock.
What is a support case?
What is a support case?
AmazonImboundVendor/FBA are the only shipper accounts that we can action in this manner.
What is cancel and replan?
This is how long you wait for a response from the POC on a POC Owned Customer Facing load.
What is 2 mins?
This is how you would action a SWA load.
What is join SWA chime meeting: 9905 93 4649 and provide the VRID and issue?
What is five(5)?
This is the case you create when the load is not ready, it is past SDT +30, and a trailer is attached.
What is an ADD truck case?
This is the default carrier if there are no SCACs populating in Unified Portal.
What is HJBT?
When the load is at risk of being delivered late or load was not ready on time and is in need of a BU this is the recovery reason you will utilize.
What is Load needs to be Monitored?
This is how we would action OutboundAmazonDirect.
What is create a SIM?
-VRID
-Site Code
-Site POC (if applicable)
-Detailed description of disruption
-Change Severity to 4 and Change Custom Fields to N/A
This is the percentage a site cannot be over when redirecting a driver to pick up an empty trailer before a live load.
What is 80%?
This is the case you create when there is not a load available, it is past SDT +30, and a trailer is not attached.
What is a REMOVE truck case?