App 1 / App 5
When staffing the phone as a default screener, the taxpayer wants to know where they should report interest income on their Form 1040. What “application name” would you transfer the caller to?
What is Income
Which Command Code will indicate the return was rejected
What is TRDBV
If the caller indicates that they do not have access to the internet or requests that you order the form(s)/publication(s) for them, input the request using _____.
What is ELITE
This is a resource a CSR references for information on any Freeze Code
What is Document 6209
displays a list of all tax modules and/or tax periods currently active on the Taxpayer Information File (TIF).
What is the name of the application where you would transfer a person calling in with math error notice, CP 12?
What is IMF Refund
When staffing the default screener application, the assistor would _____________ to properly direct the call to the correct application using the TTG.
What is Identify the issue
Where on irs.gov would you do direct a taxpayer to obtain Publication 17?
What is Forms and Instructions tab
What Freeze is it: There is an interest freeze on the account
What is an I-
The IMFOLI screen shows active tax modules present on which system?
This Command Code shows recent changes if they are still pending
What is ENMOD
When researching both paper and electronic returns received, which Command Code should be used
How many current year forms (for information returns) can a taxpayer receive when placing an order through a CSR?
What is 100
What freeze is it: A payment made to a full paid account, an injured spouse claim, or a return delinquency
investigation (TDI) can all cause a _______ Freeze to post to a module
What is –R
What is the definition of the transaction code TC 670
This Command Code will provide the receipt and processing status of a return that has not posted to the taxpayer’s account
What is FFINQ
To determine the topic of the call, it may be necessary to ____________ the caller by asking questions.
What is probe
CC IMFOL with definer __ displays posted entity information
What is E
When an account contains both a –L Freeze and a –Z Freeze, with TC 421, the department that retains control of the case is?
What is Criminal Investigation
To update a control on TXMOD, overlay TXMOD with _____.
What is the minimum number of days needed to cancel a payment made through Direct Pay.
What is 2 business days
What extension do you transfer a caller to when they are requesting a non-filing letter?
What is 1045
When ordering publications and instructions for a taxpayer, what is the limit of copies you can send?
What is 5
–R Freeze with a 971 AC 134 are indicators of...
What is Return Integrity and Verification Operations (RIVO) involvement
What does control base status M mean on TXMODA in the control base history area?