Roles and Responsibilities
Another term for CRM
Follow Ups
What are the two CA teams?
Big Sky and Mustang
What status is when a job walks into production?
20
Which tool can the customers use too?
InstaQuote Tool
What does CMYK mean?
Cyan, Magenta, Yellow and Black
What is a RIP
2
What status points are in the actionables list?
3-16 (and 74.5)
What two things need to be entered into an InstaQuote before it can be saved?
What is make-ready?
extra pieces for the set up for a job
What role manages latency
Daily Rev
What are the three spots that contact history is stored?
Customer Center, Job Ticket, and Quote Center
Where do you see if a PRO manages an account?
in SSI
What is the one discount that is always offered?
New Customer 20% off!
How many digital presses do we have?
3
What needs to be handled before the late person leaves?
Rush orders!
Where do you make changes to an order?
Change Order
What status point is waiting for QC's?
11
Where do you escalate a quote?
Bottom of the quote page
What is the standard digital press sheet size?
12x18 and 13x19
What does ERT stand for?
Email Response Time
Where can you find the shipment type?
Shipment list and top of ticket
What are the three ways an inquire reaches us?
What is the minimum qty for short run catalogs?
1 - going to be VERY expensive
What is the official name of our offset press?
Heidelberg XL-75