Customer Service
What is something ALL students and careers SHOULD have?
CASHIER IDs / PINS
Explain what you need to wear in order to be in proper uniform.
1. Hat + hairnet (if hair is sticking out of your hat)
2. Apron
3. Blue/Grey Shirt
4. Black Pants
5. Nametag
6. Slip guards or non-slip shoes
Explain the purpose of SmartSense.
1. Make sure we are compliant with food quality.
2. Ensure our food is at the correct heat and NOT in the danger zone.
3. Make sure we serve bomb food !
Customer wants a refund who do you go to?
Manager / SSC
Explain the glove policy in detail.
1. Change gloves frequently
2. When moving stations change gloves (and when there is potential for cross contamination)
3. When you touch your face, hat, etc.
4. When using your phone or POS system.
If we run out of an item what should you do to inform a customer?
Send "There was an issue with your order" message.
What happens in the Danger Zone?
Potential for bacteria to grow and get people sick!
Portugal
* Bonus points if they mention on a military base
What should you AVOID when on Aux.
Explicit music (we love your songs but keep her pg 13)
The CORRECT way of greeting a customer?
Hello how are you ...
OR
ANYTHING BUT " Hi, Last 4 "
Impress Matt. Tell a "matt joke."
anything
* bonus points if matt actually laughs
A student wants a refund for a ticket with two items. They take 1 of the two items. How do we refund?
1. Make sure the student doesn't leave
2. Grab Career Manager /SSC
3. Must manually refund by charging customer for item they take, and then refunding the ticket with the 2 items.
What is the DANGER ZONE?
40 F - 140 F