Intro
What contact info should you not edit yourself?
Prospect's name
Connection building / conversational part of the call
Give a transition from Rapport to News and Info
Good job
How many asks are in the ask ladder for non donors?
3
Who are your lead callers?
- Aidan R, Kira, Sameer, Kenan, Hailey, and Delila
If someone hangs up after you introduced yourself what do you result it as?
Refusal
How long should rapport last?
1 - 2 mins
How is news and info structured?
- News on unit updates
- Info on funds and scholarships
- Involvement Question
Why is it important to acknowledge in the ask ladder?
Show empathy and understanding
What is the calling pool / project that we call the most (use the formal name)?
Collegiate Fundraising
What is the first thing you do when you're on the phone?
Identify and confirm the prospect
How many rapport questions should you ask?
4 -5 questions
How often do we normally get news and info
The start of every semester
Daily Double
Have a person on the opposing team pick a N&I bullet point that you must tie your practice ask to.
What is Zully's email address?
maya0020@umn.edu
Practice doing the introduction part of the call with someone on your team
Good job!
Practice doing rapport with someone on the opposing team
Good job!
How much news should you talk about?
1 - 2 bullet points / topics from the calling sheets
Practice doing all 3 asks with an opposing member.
Good job
Daily Double
When did Erin start working at M Engage?
Final Jeopardy
Category: Misc.
What is the TM Super Phone number (no looking)