Disputes
Documentation needed for merchandise not received
What is a description of what they ordered
Deposit into checking
What is cash back redemption?
Manager help desk for their employee
What is adding a user?
Transaction declining not showing up in ATM dialog
What is Arcot?
When not to give a manager call?
TRUE OR FALSE- Member transferred funds to cash app before sending to scammer. We CAN dispute.
What is false
Amount of points for 1.0% loan rate discount
What is 35,000 points?
Needed for every card printed at a branch and to balance correctly
What is instant issue verification form?
Member lives out of state, has fraud, and needs a card
What is expedited card?
CARD OR CREDIT? Chip card, chip read, card is lost, member since 2025, claiming multiple Target transactions, as well as multiple fast food places
2500.00
What is the minimum amount of points you can redeem?
Branch calls at the end or start of the day
What is balancing a branch?
Where you correct an expiration date issue
What is Client Central?
Days of authorization a car rental transaction must have
What is 30 days
Client central -> Card management -> No to yes
What is allowing business account redemption?
If a branch doesn't balance, before they call, this must be done.
What is double counted?
Bria emailed us
What is a payment reversal?
Courier to vault