Departments
Which department handles general cardiac needs such as second opinions, chest pain, clearances, tachycardia, etc.?
General Cardiology
What new patient testing is required for Dr. Carrie Lenneman?
ECHO and EKG
What is our late patient grace period for TKC, GAR, and Highlands?
30 minutes
Who do you message regarding cardiac forms, FMLA, records, etc?
Admins
What are the two appointment types we often use for patients that is switching providers?
NPP and RET.
Which dept handles patients born with heart defects?
ACHD- Adult Congenital Heart Disease
What new patient testing is required for Dr. Pogwizd?
EKG
When a patient's appointment is bumped, what does that mean?
Provider has closed their clinic
Who do you message regarding labs, refills, symptoms, results?
Nurses
Where do we schedule inmates?
TKC
Which dept sees patient for transplant needs, pulmonary hypertension, and more.
Heart Failure
What new patient testing is required for Dr. Cribbs?
ECC and EKG
Dismissed patient information can be found where in IDX?
Demographic tab under "dismissed patient info"
How often should you check your personal inboxes and email?
Daily
Who do we forward CATH scheduling requests to in pool?
Joseph Middleton
What dept treats patients with devices of the heart?
EP
What new patient testing is required for doctors at MedWest and ARC?
None
Which insurance plans are we not permitted to schedule NEW patients or testing?
United Healthcare ONEX & BCBS HPN
Do we send messages on EP patients?
No.
What is the provider name in IDX for Natalie Mastro?
Highlands Cardiology APP
Which dept sees women for general heart health?
Women's Heart Clinic
Do we need an order to schedule NEW patient testing?
No
When it is appropriate to overbook/double book?
When the proper admin/staff directs you to do so
Where do we create messages in IMPACT?
Communicate button at top left of our pool.
Where can we check to see if a patient has been dismissed from a department?
In IDX- Demographics tab> dismissed patient info