COLLECTIONS
This must be disclosed to every RPC on every OB call
What is M&R.
This is where you will leave a verbal password
Where is Important messages
This is the price of delivery fee
what is $35.00
If a customer is complaining about the website and create a ticket level ---
level 4 negative feedback
Tab and column where you can find if an account has been declined or approved
card tab / status
Information that you need to collect from past due cx
what is REASON FOR DELINQUENCY RFD
Name the tab where you can find internal contact information
Where is the product tab /contact
option to redeem rewards applied to specific transactions
what is pay me back
If a customer want us to resend an email we can do it from the tab *** in AD
What is communications
tittle of somebody with verbal authorization for the call
Authorized 3rd party
for it to be considered ptp, you must get..
mad:
-method
-amount
-date
This is where you can verify last payment method used
what are notes
name of the 3 colors of cards
waht are burst, delaware blue and cool gray
this is how you can check if cx is eligible for an sta
what is collections tab on ad
Name the codes you should use on gs if you call a customer to his home and already made a payment with a debit card $250.00 today.
What is TC, PM, 250.00 *DATE+5DAYS* *DATE+7DAYS*
this is the task where you can schedule a future dated payment
what is make a payment
this is the first option you should offer to a customer if unable to process a payment for the smmp
what is past due balance
name one example of a level 3 ticket
*example*
This is the purpose of a POA
what is the consent of 3rd party to take control of cx's account
Status of an account if is not paid for 68 days
what is past due
This is how you will request a new card with different color
what are the tasks card maintenance and request card
this is how you are going to send a pay off quote to a customer
what is a general service request
What is the ticket that has to be created to enroll in a settlement
withholding of the available credit to an account, the payment impacts the balance immediately
What is the definition of payment hold