Carolinas Billing
Walter calls to cancel his NC Home policy because he is moving to Michigan. The policy has already been paid in full via a credit card; how will the refund be sent?
A paper check
What is one policy that does not give a MPD?
A Renters or Life Policy
Steve receives a notice of non-renewal for his home policy after installing a pool. What is likely the reason for the notice?
Not having a fence
If a policy was canceled due to non-payment, and the amount due, excluding fees, was $150. What is the amount needed to reinstate the policy?
$300
This is April's policy number, AU39-100185207. What state is her policy in?
South Carolina
Julie's renewal date is June 5th, and she needs to change her due date. What is the latest date it can be changed?
June 10th
Bill has an auto policy with two vehicles insured. He removes one of his vehicles, but his policy premium does not go down. What is likely the reason the premium increased?
Loss of MCD
Jason calls to cancel his SC policy. What does he need to do to ensure the policy gets canceled?
Sign Cancellation/LPR
If a named insured wants to learn more about short-rate cancellation, where can the clause be referenced?
Policy Jacket
To reinstate a policy for the Carolinas, what two items are needed?
A Payment and a Statement of No Loss
The named insured can reinstate their auto and home policy within how many days?
45 Days
Sarah has a home and auto policy insured. She cancels her home policy but finds her auto policy increased. What is likely the reason for this increase?
Loss of MPD
Melissa calls about adding her daughter, Susie, to the policy because she is about to take her road test. What document does she need to take with her to the DMV?
DL-123
Corey moved to Florida and wants to cancel his policy. What type of cancellation would this be?
Pro Rata
What is used to double-check if a credit card payment has been processed?
Tempus
Invoices are generated how many days in advance of the due date?
12 Days
A member calls to cancel their membership and is upset with the rate increase. What likely happened?
Loss of MB
John calls in to report that he's moving and needs to update his address on his HO4 policy. What do you need to do to complete this change?
Rewrite the policy
Stacey canceled her policy 6 months ago, but she still owes a balance. She calls in to make that payment today. What group would you need to contact about this payment?
Accounting
Barbara wants to purchase a PUP policy. What is the minimum underlying policy with AAA that she must have?
An Auto Policy
Lisa calls to make a payment on her auto policy, but can't pay with what credit card brand?
American Express
While Carolinas doesn't offer a MPD for a life or renters' policy, what policy in the Carolinas does offer the discount that our Core states do not?
Umbrella/PUP
Kevin calls after getting a notice from the NC DMV that he has no insurance. What needs to be completed for Kevin?
A FS-1
Charles is calling to remove a vehicle from his policy. What is a highly advised action we should ask Charles to do before we make this change to ensure he does not receive any state fines?
Turn in the license plate
No. It's over 45 days