ID Verification
How many days post-delivery must the DL be valid?
35 Days
Does the cosigner have to be present at delivery/pick up?
Yes, we will need the cosigner's driver's license and confirm they can be present at delivery/pick up. The one exception to this is USAA customers
For the trades good thru date what must we enter as the requested date on the work item?
10 days before the good thru date
What is the Document Validity Time Frame ?
What does NSF mean?
Insufficient funds
On every account, you touch you should be double-checking the state requirements for?
Full Name State
The bank wants to wire us funds. Is there anything we can do?
We do NOT accept wire transfers unless it is a Pre-Finance (Pre-Fi) partner.
Can we accept titles in black and white?
No, must be in all color.
Business Owner Income Most Common Employee Acceptable Documents?
Do we always need ins. prior to delivery?
No
If the SxS doesn't specify if we can take a temp. DL can we?
Yes
What are our Pre-Fi partners?
Cap. One (In some states)
When do we pull ADD reg check for trade with no lein?
In CA
What cane we use for Employment Verification?
Self-Employed - Articles of Incorporation
Self-Employed - Secretary of State/Lexis Nexis
Self-Employed - 1040 Schedule C (Sole Proprietorship non-DBA)
When do we change the vehicle's oil before sale?
During the 150 point inspection
WHEN CAN A MILITARY POA BE ACCEPTED?
How can we accept payment from a third party?
Check to be collected at delivery
Check Mailed directly to us
Drafting instructions / Latter of Guarantee
Draft Check
Rarely ACH
What can we take for a name change doc?
What can we accept for proof of biz ownership?
Tax doc K or C)
SOSshowing name & custy ownership
Biz license / articles of incorp
Tax EIN form
Corp. annual report
Do we offer military discount?
Thank you for all that you do for our country, at this time we do not offer a discount program. However, certain customers can get tax exempt if they provide us with their military orders, military ID, and their LES statement depending on the state. Check the State-by-State Registration Guide for confirmation and clarification.
Name 3 states that are full name states.
Some examples. . CA, GA, MA, NY
The customer provided a loan check for more than the amount we need, what is the limit?
Over-payment by less than $500 - we can refund the excess via check after their 7 DMBG directly to the customer.
How do I know if the customer provided an “OR” title/registration?
Anything that is not an “OR” alone would be considered an “AND”
“AND/OR”, “&”, “/”, “JWROS” or even no specification whatsoever would be considered an “AND”
If there is a lien we need to treat it as an AND title and all parties listed on the title/registration must be present at delivery/pickup & upload a government-issued photo ID (Unless we verbally confirm with the lienholder that the co-owner is not on the loan).
Customer States They Pay Themselves Via Paystub what payroll providers can we take?
1. WorkDay
2. ADP
3. QuickBooks
4. Paychex
5. Paylocity
6. Paycor
7. Gusto
Why Carvana?
When buying a vehicle from Carvana you can be assured that the vehicle has undergone a rigorous inspection process, has never been reported in a major accident and has a clean title. Every vehicle comes with a 7 day no questions asked money back guarantee (some conditions apply).
One of the reasons you would want to purchase from Carvana is we put you in control of the vehicle buying process. We leave everything up to you, from the initial click up to delivery. There’s no obligation, no haggling, and no hassle.