Performance Standards
Pre & Post Trip
Customer Service
Teamwork
On Route
100
While books are not banned from use, when in the drivers seat, these devices are prohibited per Fleet Safety Policy.
What are the rules on cell phones and other technology devices?
100
After the engine is at operating temp or has been running for aprox. 10-15min.
What is the best time to check the transmission dipstick?
100
Bicycles, Luggage and open food.
What are items not allowed on the bus?
100
The two routes responsible for motor pool keys.
What is red and purple routes?
100
Zero miles an hour.
What is the speed the bus must come to at every stop?
200
While one is allowed by ADOT standards, UA risk Fleet Safety policy prohibits the use of these while in the drivers seat.
What are Earbuds?
200
A situation that could result in vehicle damage or customer complaint.
What is an incident?
200
All UA Guests/Community members.
Who do we service?
200
Notices for route detours/ service interruptions.
What is the Alerts/Detours/Reroutes white board?
200
The speed you are expected to drive a Cat Tran vehicle.
What is 5 miles below speed limit?
300
50% of seating capacity.
What is the maximum standing capacity?
300
The item most forgotten during post trip.
What is the Master Switch?
300
The phrase said to every rider before boarding Orange Route.
What is "can I see your boarding pass"?
300
This term defines an employee who assists their fellow colleagues when needed.
What is a team player?
300
How long before your transfer time, you must be at your stop (transfer location).
What is five minutes?
400
No more than 3 months in advance and no less than 2 weeks.
What is the protocol for requesting approved time off?
400
To prevent the bus from smelling musty in the morning.
Why do drivers wait for the mopped floor to dry before closing the bus up?
400
Considered good etiquette to do when passengers are boarding the bus.
What is Greeting Passengers?
400
Secure the yard.
What should be done only after all busses are accounted for?
400
The distance before a stop you are required to engage your hazards.
What is 200ft/66yards?
500
Notify shift supervisor (or manager if no supervisor) by phone at least two hours prior to the start time , enter request on Teams and ensure the request is acknowledged/confirmed.
What is the sick call out policy?
500
A Separate service rendered inside the passenger compartment.
What are the Advertisement Banners?
500
Inform them that it must not block the aisle/other seats and must fit on their lap.
How to communicate to customers with large items?
500
Completing the End of Shift Duties list.
What is the best way to reduce operational delays (like missing keys) for future assigned shifts?
500
Radio etiquette dictates this as the maximum length for a conversation.
What is 60 seconds per transmission?(the full conversation)
600
These are the primary methods of communication. Cat Tran operations uses.
What is Email, Teams, Phone and In-person?
600
The (10-11) things to be filled out on every VIR.
What are the Date, Bus #, Route, Start/end Milage Total Miles, Gallons, Driver Name, Signature, Tire Pressure and any Vehicle Issues?
600
Remain calm and courteous.
What should you do when faced with an angry/upset customer?
600
The driver personally identifies a performance or safety issue, documents it factually on the VIR and contacts supervisor on duty directly.
What is the appropriate method to communicate vehicle issues?
600
Announced by drivers prior to departing the previous stop and upon arriving at the designated stop.
When is the upcoming stop name announced?