ASSURE
What's the maximum number of days we can schedule a future system test after a customer calls? (Non-ULC systems only)
7 Days
Which action to be created when a customer needs a refund but they have no PAP on file?
RR
True or False: Customers can reset their ADC password on their own.
TRUE
Spot the word that makes the following sentence grammatically incorrect:
The customer and their family was very pleased with the technical support they received from our team.
Was
What do we do if the customer's Alarm.com access gets suspended due to non-payment?
Transfer to A/R Department
Which action to be created when customer is requesting for a copy of their Call List?
MSMRAP
___________ may be offered to customers to resolve billing errors but can also be used as a tool to help resolve customer complaints. While our first mandate is to always resolve the root cause of issues, they may be used as a last resort in order to avoid a cancellation.
Credits/ Free Months
True or False: The alarm system will not work without annunciators such indoor and outdoor sirens.
False
These are only accessories/ add-ons
Spot the word that makes the following sentence grammatically incorrect:
I checked your account yesterday and found that the payment is processed successfully.
Is
This panel feature provides a grace period for entering and exiting a secured area without triggering the alarm.
Entry/ Exit Delay
What is the ATI value of Timer Test if it's set to check the customer's communication component on a "Daily" basis in MMB?
26
True or False: If the customer has QSP and asking for a technician to be sent out due to alarm system issues caused by "Acts of God", the technician fee will be covered.
False
This service/ equipment would allow customers to be able to record 24/7 using their Alarm.com cameras.
Stream Video Recorder (SVR)
Identify the pronoun error in the sentence below:
Sentence: I am a Care Supervisor and if a customer calls about their billing issue, make sure you transfer them to myself or the Care department.
Myself
A _________ number is either a document or reference number customers can use to approve payments for products and services provided by TELUS. This is being required especially when creating a Service Job for National type of account.
Purchase Order (PO)
Field technicians install this component or accessory to expand the system when customers require additional zones or devices beyond the panel's current capacity.
Expansion Module
True or False: Customers are not allowed to make partial payments.
False
They can but they will be subjected to paying the Late Fee if they do not pay the full amount before the bill's due date.
When this type of device gets replaced, customers will not need a technician to install or activate them. We can simply create a TOCDLL Action instead.
Key Fobs
Spot the word that makes the following sentence grammatically incorrect:
Each of the new agents are required to complete the training modules before taking live calls.
Access cards are typically packaged in sets of ____.
50
This alarm signal event (Prefix) will be recorded in the Event History when a monitored flood sensor detects water.
SU (Supervisory/ Supervision)
True or False: Credit and Debit Cards can be set up as PAP.
False
Only credit cards and direct debit (bank accounts)
Alarm.com's ______ uses AI to enhance security camera functionality. It can differentiate between people, vehicles, and animals, providing more accurate alerts and notifications for unusual events. This allows users to customize what activity triggers alerts, such as focusing on specific areas like driveways or backyards.
Video Analytics
Spot the word that makes the following sentence grammatically incorrect:
I want to ensure that your completely satisfied with the service, and please don't hesitate to contact us if you have farther questions.
Your, Farther
It is a process/ list where TELUS verifies the premises and designated individuals on the contact list before alerting emergency services for burglary and communication failures.
Enhanced Call Verification/ ECV