CCC TEAM
These 2 members are here to ensure all of our call are high quality and will reach out to nurses with feedback
Who are Patrick and Colleen
Where patients can message the provider via their MyNorthwell Portal
What is PMAR (Patient advice request)
Name of our triage software
What is Lowcode
Patient taking 2 capsules of Gabapentin daily
What is 180 capsules
This is a proper way to start a phone call with a patient.
What is "Hi my name is ___ calling from Dr___'s office, may I speak with __Patient Name__.
AVP of the call center (Ed's boss)
Who is Jeff Pick
Where doctors will review patient's lab results and let nurses know what information to call the patient with
Results Follow up
Name of the charting system Northwell is transitioning to
Patient is taking half a tablet of Lexapro daily.
What is 45?
All patients should be given this self care instruction at the end of every LowCode
What are Worsening Instructions?
Director of triage at CCC
Who is Edward Jablonski
Patient call the front desk of their doctor's office and the message goes into this basket for the nurses to work on
What is Patient Call
Name of the previous legacy system that nurses will use to compare patient's chart info with
What is Sunrise- Touchworks
Patient taking 1 tablet of Metformin before breakfast, lunch, dinner, and bedtime
What is 360 tablets
When messaging an office regarding squeezing a patient in for a visit, these key information must be included in the message.
What are Patient name, MRN, patient symptoms
Team of nurses who are working remotely for Northwell's outpatient offices
Who are you all
The pharmacy will send refill requests to this basket
What is RX request
Name of our phone system and how you would sign out for breaks and lunch
What is Avaya
Patient is injecting 0.5mls of Ozempic once a week. They are injecting this many mLs in 90 days
What is 6 mLs
When an insurance company denies a claim for a medication- The pharmacy will inform us that this is required.
What is a Prior Auth?
Who is the 4 lead supervisors for the CCC in basket regions
Who is
Vivianna (west side)
Michael (east side)
Marie (Centeral Pods 1-3)
Sukhy (Central Pod 4-5)
Once the medication is approved/denied or needs further action- the provider will send the RX into this basket
RX response
Name of our VPN that allows remote users to access Northwell applications
What is Cisco
Patient is taking 1 tablet of Synthroid Monday-Saturday, and 1.5 tablets on Sunday.
What is 96