DG
Customers who are generating their own power have this indicator icon on their account.
What is a yellow N in the tree?
This is who can modify a customer's contract with a community solar group.
Who is their project sponsor/community solar provider?
The program where check payments are found.
What is TD Bank Portal?
One way to tell a customer has an AMI meter is because the serial number starts with this.
What is an 8?
WWLT stands for this.
What is Winter Warning Letter?
DG handles the generator's request until this point in time.
What is system go live?
Versant Power can only see these generated kWh.
What are excess kWh/kWh that pass through the meter to the grid?
EFT payments can be made and researched through this system.
What is Kubra?
Selecting the meter in the tree, clicking the meter info under Meter's Registers, then viewing the checkbox will allow you to see if the meter is capable of this.
What is RCD (remote connect/disconnect)?
A customer's credit history can be found using this icon.
What is the star with a clock?
Generators fall under 1 of 4 levels. The levels are determined by this.
What is the amount of electricity they produce?
When a customer requests a changeover at a location where the previous customer has installed solar panels, you must email NEB and end this.
What is the Deny Change of Service Alert?
Customer access to EBPP is managed through Kubra's Subscriber Manager and this.
What is EBPP User Maintenance?
The 4 places to check for pending orders on an AMI meter.
What are the tree, the Location ID tab, the Location History tab, and the Location Comments tab?
The acronym for a customer who was disconnected for credit reasons and had an active payment arrangement.
What is SOBA (shut off broken arrangement)?
After the application is approved, any necessary grid updates are done, and all safety testing is successfully completed DG will grant the customer __________ __ _________.
What is approval to operate?
Customers who have net energy billing cannot also have this T&D rate.
What is TOU?
A MIAPP is resolved by first adjusting the payment on the account where it was applied, then using this to apply it to the correct account.
What is a header entry on the correct account?
Customers who actively qualify for this receive a reduction in their monthly AMI opt-out fees and initial one-time installation fee.
What is LIAP?
This acronym is used when a customer was disconnected for credit reasons but did not have an active payment arrangement.
What is SONP (shut off non-payment)?
When a solar farm does maintenance, needs to report an outage, or has any situation where they go offline, they must call this group before coming back online.
Who is System Operations?
The two types of allocation for NEB customers.
What are percentage and cascading?
These are the acceptable methods of payment for Cash Only status customers.
What are payments made at an authorized agency/Western Union location, money order, and credit/debit card via Kubra?
Unlike legacy meters, AMI meters allow customers to subscribe to these programs and rates without installing a different meter.
Can you explain why?
What are NEB and TOU?
AMI meters have multiple registers, but not all legacy meters had this capability.
The term for the 10 day period where we can work a customer's notice or warning letter.
What is the disconnection window or notice window?