Down Payments & APOL Activities
The type of payment used in certain circumstances with Economical Insurance that is required same day and prior to binding?
What is a credit card.
MNON is a type of?
What is an activity
The following persons should have OneNote on their computer
Who is everyone.
What is Epic.
This is the brand name of the telephony service used by NFP Canada Corp.
What is Mitel.
This department is working on tweaking the APOL checklist to make sure this is clear for same day Credit Card payment situations?
Who is the Quality, Underwriting & Training Department.
MNONs are found in this Broker Management System
What is Epic.
OneNote should be pinned to the following location on your computer for easy access
What is your taskbar or your desktop
Escalations are entered into our BMS using this activity code
What is an XCAL
Moving forward, this is the only english service queue you need to log into
What is the pink queue.
This should not be sent to the client prior to the Credit Card payment being processed on the portal in these particular Economical situations?
What is auto insurance slips.
MNONs are used when the following is received by mail, email, fax or electronic download from our markets
What is non-renewals
The following specific tool should be used to find something that could be located in any of your workbooks
What is the search function.
Escalations activities are to be coded to this person
Who is your Team Leader.
Those that logged into the French queue before will continue to log into the following queue
What is the French queue.
What is a change in coverage or a varied term
The most recently launched OneNote workbook
What is the Personal Lines workbook
This is to be filled out for an escalation
What is the complaint checklist.
Calls that are accidentally sent to the old legacy queues such as DENIM will automatically be redirected to this queue
What is the pink queue.
Who is Patti Burns.
In OneNote, MNONs can be found under this workflow
Reach out to this person if you do not have the five workbooks that all CMs should have
Who is your Team Leader
What is an email to your Team Leader.
This is the color of the Sales/Service Queue and this is the color of the Rural Specialty Queue
What is Purple and Red.