Tools
Through what method is Artera used to communicate with patients?
Text Messaging
What is the amount of time required to confirm an appointment?
72 hours
What do you need to apply for the sliding fee discount?
Proof of Income
Which federal law protects patient health information?
HIPAA
If a minor is calling, who may need to be involved?
parent or legal guardian
What does CAIR stand for?
California Immunization Registry
What is the duration of an NST?
60 minutes
Applicants must live in this state to qualify for CPE.
California
What type of safeguard are locked file cabinets and restricted office access examples of?
physical safeguards
Where are patients referred for their imaging referrals?
Rolling Oaks
What is used to run private insurances?
Availity
What should be avoided with difficult appointments?
back to back
A patient with an HMO wants to see a dermatologist without seeing their PCP first. What is missing?
Referral
What term describes any individually identifiable health information?
PHI (Protected Health Information)
Where are patients routed when the clinics are closed to ensure continuous service?
On-Call Provider
What appointments can be scheduled when a patient is not assigned to CDCR in GCHP?
dental, optical, obgyn, chiro, podiatry
Which type of appointment do we avoid scheduling on Thursday?
TB test
Which type of plan allows patients to see specialists without a referral?
PPO
What can patients request regarding their medical records?
access or a copy of their records
Which hospitals do not require ROR?
St. Johns, Santa Paula Hospital, VCMC and CMH
How do you find verbal consent?
chart, chart review, media
What information should be gathered during a NB appointment?
hospital name, NICU, Jaundice, mother's name, mother's phone, mother's DOB, discharge date
What is the monthly amount you pay to keep your insurance active?
Premium
Which principle limits access to only the information necessary to perform a job?
Minimum Necessary Rule
What must you do before placing someone on hold?
Ask fo0r permission