Allegation Type
Passenger alleges he and his husband were treated differently
LGBTQ+
I was flying from Boston to Charlotte and they made me check my bag at the gate before departure
BOS
Passenger alleges FA would not assist in helping stow her bag because she was a female
Lack of Service
I purchased a day pass and was denied boarding into the club because they said it was full - It did not look full to me, I believe it was due to the color of my skin
Admirals Club
"They would not check my bags at the counter, but assisted other passenger that didn't match my skin color!"
Airport Activity
The stewardess embarssed me when they said I had to purchase another seat
Size
My flight was delyed and when I called the call center the person was extremely rude and made racists comments
HDQ
Passenger allege the gate agent made a derogatory comment about an elderly couple
EE Behavior/comment
When I called about myb canceled flight, "I was transferred to the Spanish Desk, but I don't speak Spanish." This was done just because of my last name?
Reservations
"We are Jewish, and the Kosher we ordered was not available during meal service although we ordered 4-days in advance on AA.com."
Food / Beverage
They change my seat without my permission and I think it was because I was wearing a Hijab
Religion
I was traveling home from London and before I boarded someone stopped me and asked me invasive and inapropriate questions, I feel I was singled out by the way I look
LON
Passenger was not allowed to board after showing up 5 minutes before departure but saw other passengers of a different race board
Denied Boarding/Late to Gate - 15 min cutoff
"The FA ignored me while serving the meals!"
Onboard/Flight Service
Passenger alleges that they did not receive a hotel or meal voucher like other customers who were in a different line for same cancelled flight
IROPS Handling
My family who are black were not allowed to board but they allowed a white family to board in our seats
Race
I was flying from Chicago to Fort Wayne and one of those smaller aircraft and the flight attendant who supposed to serve me purposefully ignored me because of my race
ZZZ
Passenger alleges that the flight was delayed 5 hours waiting for the crew, and then cancelled due to the crew timing out
Operations
"When we attempted to check in our golf bag at the Kiosk the agent asked the contents of their golf bag."
ATO
Stewardess on the plane was very rude to my family and nice to other ones.
FA activity
"Is this how you treat people with children! Is this the reason why you are screaming at us?"
Irregular
Unknown - We would need to know what station first! we must look up the correct crew - IN Crewfinder
Lav Issues
"After scanning my boarding pass, he told me that I needed to put on a different shirt because my sweatshirt had inappropriate language."
Gate
"The woman sitting next to me made homophobic remarks towards me!"
Other Pax Behavior