The Retreat
Which staterooms are considered to be "The Retreat Class"?
Sky Suites and above.
Examples: MS, S2, S1, SS, AS, CS, SG, HS, RS, EV, PS, IC
What are the AquaClass categories?
A1, A2 & XA.
What do we call our staterooms that have a balcony?
Verandah
Edge Series - Infinite Verandahs
Being built in 2000, I am the oldest ship in Celebrity's fleet.
Celebrity Millennium
True - Please always ask for a call back number.
What is the most prestigious suite in The Retreat Class?
False - Complimentary access to Blu
Do we sell insurance?
We are the oldest series of ships, we are only four ships.
Millennium Series
MISC
Millennium
Infinity
Summit
Constellation
What is considered Revenue Generation?
Specialty dining, Shore excursions, transfers, Wi-Fi packages, Beverage Packages, Spa packages.
Advising on Future Cruise Desk on their cruise
Celebrity App to book excursions etc.
What is included in The Retreat Experience?
Suite accommodations: The Retreat includes all suites
Private restaurant: Luminae at The Retreat
Exclusive lounge: The Retreat Lounge (or Michael's Club, on non-revolutionized ships)
Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships)
Dedicated team of attendants, concierges, and butlers
Luxury amenities - learn more
Newly added amenities*:
T/F - AquaClass staterooms are on the lower decks with obstruction views.
False - AquaClass staterooms do not have any obstructions, usually are higher decks onboard the ship.
Rooms onboard the ship are called?
Staterooms, not cabins.
My inaugural voyage was November 23, 2008. I am the first of my series and debuted after my sister, Celebrity Constellation.
Celebrity Solstice
A guest is calling to cancel their reservation due to a serious medical condition. They are in 100% penalty. They sound frustrated. Do we proceed with the cancellation or do we show empathy and see what we can do on our end?
Show empathy, they might be going through a tough time in their life. Let's see if an exception can be made.
Why is the Aqua Sky Suite different from all the other suites?
Best of both worlds!
All amenities of AquaClass (Sea Thermal Suite, Blue etc)
All amenities of The Retreat (Retreat Sundeck, Lounge, Luminae etc.)
Party #1 has AquaClass A1
Party #2 has Concierge Class C1
Are both parties able to dine at Blu? Even if there is an upcharge?
Only AquaClass guest can dine at Blu.
Ship or boat?
Ship
What are all of the Solstice and Edge Series ships?
Solstice, Equinox, Eclipse, Silhouette, Reflection
Edge, Apex, Beyond, Ascent, Xcel
How should your introduction start?
“Thank you for calling/choosing Celebrity Cruises. My name is (insert your name). Who do I have the pleasure of speaking with?”
Which suites are premium suites and which include complimentary special dining?
Party #1 RS Party of 4
Party #2 A2
Can both parties dine at Luminae and Blu?
Yes, AquaClass can be invited to dine at Luminae for an upchrage.
Yes, Retreat Guests can dine at Blu complimentary (if available).
Port Side - Left
Starboard Side - Right
Forward - Front
Back - Aft
We are rated four stars by Forbes Magazine.
Celebrity Ascent
Celebrity Apex
Celebrity Millennium
Celebrity Flora
What leads to a critical impact?
Misinformation - Financial or incorrect information.
Incorrect transfers
Failure to identify the booking correctly.
Failure to attempt the callback if line is disconnected can earn a Critical Impact for lack of follow-up.
Failure to remark significant parts of the conversation will result in earning a Critical Impact.