Centralized - Test Your Skills

Parts

100

Part number for a White Auto Lock and Keeper with Screws for a 250 Series DH from 2015.

What is V985040

200

Part Number for a X0 Brown Footbolt on a DS SPD from 2007. 

What is 0BZM4002 

300

Part number for screen pull tabs for a 2012 IMP SW. 

0BPL0001

400

Part Number for a breather for a 1987 OP CM?

What is Discontinued?

500

Part Number for a 2020 Insynctive LS Motorized Shade Charger.

What is 04S10010 

Attributes

100

Glass Make Up for Patio Door SN M0211089595.

Clear / Clear

200

Hardware color for SN S1201663665.

What is Champagne?

300

Interior Finish for SN P0510921133?

Golden Oak Stain

400

Grille Pattern for SN M061002988178 

What is 9-Lite Prairie?

500

Grille high and wide on SN P5202177428 

2 wide 4 high

Process

100

The task that needs to be completed when a customer does not need follow up and TechSee was used.

Virtual Diagnosis - Corporate

200

The process for when a customer is calling about an entire building or facility.

Transfer to Branch

300

Name a time where you would complete multiple tasks in an event.

Ordering small parts under warranty.  (No part - Corporate/Replacement Task)

400

Name a time you need to add an escalation to an event.

Rescheduling, Cancelling, 2+ Service, Late Tech, Late Quote

500

The only time you can add a customer to the Will Call list.

Diagnose visit, customer can be home in 10 minutes.

Labor

100

Labor for a Virtual Tech in Greensboro.

$95

200

The labor cost for an in person diagnosis for 12 units for Green Bay.

$525

300

Impervia fixed panel reglaze 6' SPD in Denver.

120 min/1 tech.  $390

400

2018 PL DH replacement of jambliner in Columbus.

60 mintes/1 tech = $225

500

Panel Replacement for 8' AS multi-slide door in Oklahoma City.  Customer lives 105 miles from OKC.

120 min/2 tech.  195 x 2 hours x 2 techs = $780 + $400 for mileage = $1180

Documentation

100

Who the event needs to be assigned to when you receive a call.

Self

200

A customer ordered from a PDSN and had their builder install the product.  The Business Segment box is filled out as this.

What is Trade.

300

The Length of time that you can add on to a current event.

30 Days.

400

Who the event should be assigned to at the end of a Diagnose Event.

Service Coordinators

500

The two parts of standard text need to be completed when adding on to an open event as documentation of the call.

Issue and Resolution