Whatchamacallit
Short for
You talking to me?
You've got Mail
Mad skills yo
100


A preconceived belief or opinion about a group of people that is applied to every person in that group

Stereotype

100

CS

Central Service

100

______________ allows a person to understand someone elses needs.

Communication

100

Don't email when ________

Angry

100

Contributing effectively to their team because this benefits the department, facility, profession, and patient is an example of _______ _______ skills

Human Relations

200

Specialized words or phrases known only by persons working in a position

Jargon

200

SPD

Sterile Processing Department

200

When speaking, you should:

Concentrate on the listener rather than oneself

200

All emails should have an appropriate ______ line.

Subject

200

Being unwilling to adapt to change, failing to get along with others, and engaging in gossip are all things that can _______ _________.

Impede Success

300

Basic principles about what is right and wrong

Morals

300

PPE

Personal Protective Equipment

300

Coaching is an example of:

Formal Communication

300

____________ information should never be sent over email

Confidential 

300

Cooperation, promptness, trust, and good attitude can are all _______ _______ _________.

Factors Impacting Teamwork

400


A step in communication that occurs when the listener asks a question, repeats information, or otherwise helps the speaker to know if the message has been correctly received.

Feedback

400

MIS

Minimally Invasive Surgery

400

Behavior relating to what is “right and wrong” relative to the standards of conduct for your profession are called:

Ethical Behavior

400

Once a message is in _______ it no longer belongs to the sender. The same goes for social media

Cyberspace

400

The broad range of human characteristics that impact the employees' values, opportunities, and perceptions of themselves and others at work.

Diversity

500

The process of transmitting information and understanding from one person to another by use of words and non-verbal expressions such as body language.

Communication

500

HAI

Healthcare-Associated Infection

500

Emotions that cause a person to react to people and/or situations in a predetermined way.

Attitude

500

When sending an email once something has been written and sent it becomes part of a: " ______ ______ ________"

"Permanent Business Record"

500

The sequence of steps used to address customer complaints and problems in a manner that yields a win-win situation for the customer and department.

Service Recovery

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