3.1
physiological
These need are essential for life and include things such as food, water, clothing, and shelter
pre arival
when guests makes plans
external customer
normal customer
reputation managment
showing excellent guest services
Esteem
esteem needs relate to recognition and respect from others
arival
when the guest can experience the hands on experience
internal customer
works in the company
Measuring guest services
The guest satisfaction
safety
safety needs include things such as health, security, and adequate finances.
post department
you want the guest to leave good reviews
empowerment
to make a decision on behalf of the guests.
Influences
Someone who can Influence something.
love and belonging
These needs relate to the need to have a family, friends, love, and a sense of belonging
can you ask a guest to leave
yes
service recovery
process of correcting errors for guests
How to respond to guest feedback
Be nice
self actualization
self actualization needs refer to attaining a sense of personal fulfillment
quality guest services
meeting or passing expectations
What makes guest loyalty
Quality guest experience
how to welcome guests
be nice