Change Management
Why you are here today.
What is becoming a Change Agent?
5 Tenets
How many Tenets are there in Change Management?
Authorizes the Change
What is the Sponsor?
Go Live
What is Ability?
Prepare Approach
Manage Change
Sustain Outcomes
What is the Prosci 3 phase process?
A change that results from repeated cycles of change.
What is Iterative Change?
Organizational change requires individual change.
What is Tenet 2?
CEO/President and Employee Supervisor
Who are the two preferred senders of organizational messages?
Recognition and rewards that sustain the change.
What is Reinforcement?
Project
Purpose
Particulars
People
What are the 4 P's?
Current
Transition
Future
What are the 3 states of change?
PCT
What is the Prosci Change Triangle?
CLARC
What are the 5 key roles of the People Manager?
ADKAR
What is the 5 elements of successful change?
Governance & Direction
Technical Side
People Side
Reason for the Change
What are the 4 aspects of the PCT?
An application of a structured process and set of tools for leading the people side of change to achieve a desired outcome.
What is Change Management?
Individual & Organizational
Engage, Adopt and Use
What is the People Side of Change?
Active
Build a Coalition
Communicate
What are the critical activities of a sponsor?
WIIFM
What is Desire?
Name 3 tactics for managing resistance.
What are:
Listen and Understand
Focus on the "What"
Remove Barriers
Provide clear choices / consequences
Create Hope
Show benefits in a real way
Make a personal appeal
Convert the strongest dissenters
Demonstrate Consequences
Provide Incentives
Organizational outcomes are the collective result of this.
What is Individual Change?
The demonstrated capability to implement the change.
What is Ability?
Lack of Awareness
Fear
Lack of Support
What are the reasons employees resist change?
Understanding how to change.
What is Knowledge?
Plan & Act
Track Performance
Adapt Actions
What is Phase 2 Manage Change?