ADKAR Fundamentals I
Which ADKAR element focuses on understanding why a change is needed?
A. Desire
B. Awareness
C. Knowledge
D. Reinforcement
B. Awareness
Explaining business rationale strengthens which ADKAR element?
A. Awareness
B. Ability
C. Reinforcement
D. Desire
A. Awareness
What leadership behavior sets the emotional tone during change?
A. Delegation
B. Modeling confidence and optimism
C. Policy enforcement
D. Compliance tracking
B. Modeling confidence and optimism
Which “C” focuses on avoiding jargon?
A. Concrete
B. Clear
C. Complete
D. Courteous
B. Clear
Missing the “why” makes change feel:
A. Urgent
B. Arbitrary
C. Exciting
D. Clear
B. Arbitrary
Which ADKAR stage ensures people know how to change?
A. Desire
B. Reinforcement
C. Ability
D. Knowledge
D. Knowledge
ADKAR transforms change into what type of process?
A. Technical
B. One-time
C. Human and measurable
D. Automated
C. Human and measurable
Clear communication helps build what during change?
A. Authority
B. Trust
C. Speed
D. Control
B. Trust
Which “C” prevents overwhelming employees?
A. Concrete
B. Concise
C. Correct
D. Coherent
B. Concise
Inconsistent messaging leads to confusion and:
A. Alignment
B. Trust
C. Mistrust
D. Engagement
C. Mistrust
Developing skills to implement change occurs in which ADKAR stage?
A. Ability
B. Knowledge
C. Desire
D. Awareness
A. Ability
Celebrating wins primarily supports which ADKAR stage?
A. Ability
B. Desire
C. Reinforcement
D. Knowledge
C. Reinforcement
Communicating early helps prevent what?
A. Feedback
B. Engagement
C. Rumors
D. Training
C. Rumors
Using examples strengthens which “C”?
A. Concrete
B. Correct
C. Courteous
D. Coherent
A. Concrete
Ignoring emotions increases resistance or:
A. Efficiency
B. Disengagement
C. Knowledge
D. Ability
B. Disengagement
ADKAR primarily focuses on change at what level?
A. Organizational
B. Departmental
C. Individual
D. Executive
C. Individual
“What’s in it for me?” aligns with which ADKAR element?
A. Awareness
B. Desire
C. Knowledge
D. Reinforcement
B. Desire
Effective communication turns change into something that happens:
A. To people
B. With people
C. Around people
D. Above people
B. With people
Answering who, what, when, where, why, and how supports:
A. Clear
B. Complete
C. Concise
D. Courteous
B. Complete
Too much information causes:
A. Engagement
B. Fatigue
C. Alignment
D. Trust
B. Fatigue
Which ADKAR element sustains change over time?
A. Ability
B. Knowledge
C. Reinforcement
D. Desire
C. Reinforcement
Clear, jargon-free communication supports which ADKAR element?
A. Awareness
B. Ability
C. Reinforcement
D. Desire
A. Awareness
Leaders should align messages with organizational goals and:
A. Budgets
B. Timelines
C. Values
D. Policies
C. Values
Accurate, timely updates reflect which “C”?
A. Correct
B. Coherent
C. Concrete
D. Courteous
A. Correct
One-way communication makes employees feel:
A. Heard
B. Valued
C. Unheard
D. Supported
C. Unheard