Section 1
refers to the special capabilities of a company that allow it to create a product or service that is measurably better than any competing company.
What is competitive advantage?
is a time plan for reaching objectives.
What is a schedule?
is the obligation to do an assigned task.
What is a responsibility?
is managers having direct control over the units and employees they supervise but also having access to staff specialists for assistance.
What is Line-and-staff organization?
has fewer levels of management than traditional structures.
What is a flattened organization?
Planning and Organizing
What is the title of Chapter 4?
is long-term and provides broad goals and direction for the entire business.
What is strategic planning?
is a written financial plan for business operations developed for a specific period of time.
What is a budget?
is the obligation to accept responsibility for the outcomes of assigned tasks.
What is accountability?
divides employees into permanent work teams.
What is team organization?
is the authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them.
What is empowerment?
is a written description of the nature of the business, its goals and objectives, and how they will be achieved
What is a business plan?
is a specific statement of a result the business expects to achieve.
What is a goal?
is an illustration of the structure of an organization, major job classifications, and the reporting relationships among the organization’s personnel.
What is an organizational chart?
is having a few top managers do all major planning and decision making.
What is centralized organization?
is a short, specific statement of the business’s purpose and direction.
What is a Mission or Mission Statement?
is the examination of the organization’s internal Strengths and Weaknesses as well as the external Opportunities and Threats
What is a S.W.O.T analysis?
are guidelines used in making decisions regarding specific, recurring situations.
What are policies?
refers to the hierarchy of the organization, from the highest level to the lowest level.
What is the chain of command?
have team members together being responsible for the work assigned to the team.
What are self-directed work teams?
is a specific measure against which something is judged.
What is a standard?
is short-term and identifies specific goals and activities for each part of the business.
What is operational planning?
is a sequence of steps to be followed for performing a specific task.
What is procedure?
means that each employee reports to one—and only one—supervisor at a time or for a particular task
What is Unity of command?
is a specific measure against which something is judged.
What is a Standard?
is the right to make decisions about work assignments and to require other employees to perform assigned tasks.
What is Authority?