Roles
Organization
Skills
Managing
100

Coordinates and supervises the activities and duties of employees.

first-line management

100

Outline of the actions needed to accomplish a goal.

Plan

100

The ability to communicate effectively using spoken or written words is called ____________________.

Verbal skills

100

is the process of controlling and making decisions about a business.

Management

200

consists of a company's division managers and department heads.

Middle management

200

Created for the long-term goals of an organization.

Strategic plan

200

The ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude is ____________________ skills.

Nonverbal skills

200

The practice of organizing time and work tasks to increase personal efficiency is called ____.

Time management

300

Coordinates and supervises the activities and duties of employees.

first-line management

300

Backup plans that outline alternative actions are ____________________ plans.

Contingency plans

300

Skills that enable individuals to work with others to achieve a common goal.

Collaboration Skills

300

When individuals involved in a conflict come together to discuss a compromise.

Negotiation

400

The authority structure of a company from the highest to the lowest levels is called the ____.

Chain of command

400

a process for holding meetings so that they are orderly and democratic.

Parliamentary procedure

400

The ability to analyze a situation, interpret information, and make reasonable decisions involves ____.

critical thinking skills

400

The process of recruiting, hiring, training, evaluating, and compensating employees is called ____.

Staffing

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