Getting to Know You
Paints on Leaves
Miranda
True or False: Existing 200 amp panels that need more room for breakers are covered under the CRH Rebate Program
True
Applicant applied for Medi-Cal Income Verified, they did not submit the Notice Of Action. What is the most Appropriate rejection reason to select?
Notice of Action Required
False
Collects radioactive Things
Lyndsey
The Disadvantaged Communities rebate is up to what dollar amount?
The DAC rebate is UP to $2,100. Outlet only is 500
The Applicants Identification does not match the requested installation address and they are not the SCE Bill Holder. Which rejection Reason would you select when rejecting this document?
Need Utility Bill
Send an Email or Provide Link to Next Steps on Youtube
Where do Applicants Go to find the list of In Network Contractors by County?
Find A Contractor
Use to work on Catalina Island... Not the wine mixer ;)
Matthew
Name 3 of the Acceptable Public Assistance Programs for the Income Based CE applications
Supplemental Security Income (SSI)
Low Income Home Energy Assistance Program (LIHEAP)
Medi-Cal (income-qualified Medi-Cal only)
Medi-Cal for Families Program (Healthy Families A&B)
Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
Bureau of Indian Affairs General Assistance
CalFresh/SNAP (food stamps)
CalWorks (TANF)/tribal TANF
Drive Clean in the San Joaquin Replace Program
GRID Alternatives prequalification
Head Start Income Eligible (tribal only)
The Applicant submitted a 4506-C form for 2 adults however the Household Summary states there are 4 members of the household over the age of 18. What rejection reason would you select?
Missing Party per HHS
True or False Expediting Apps is okay if the customer seems grumpy
False
Where would a prospective Contractor go to begin the enrollment process?
Contractors tab
Also Acceptable the Resources Tab to view the Contractor Enrollment Workflow PDF that directs the contractor to Monday.com in addition to our Contractors Tab
Thinks philosophy is cool
Dakota
What are the only acceptable required License Types we accept for the CRH Contractor enrollment Program?
Must hold an active CSLB-C10 or General B license
Applicant submitted a Verification of Social Security Income As PAPP
Not Supplement
If an applicant wants to change contractors what is the best way to do so ...
They must email in requesting a Cancellation and reapply
Remind them not to give the PQID to anyone until they have selected a contractor
Where can prospects find a detailed walk thru of the Meter Spot Process
Meter Spot Inspection Guide on Resources
Thinks English is the bees knees
Melody
Southern California Edison
Applicant Did not Supply post install photos of Main electrical Panel before removal
Missing Pre Panel Photo
What is the Golden Rule of Customer Service?
Treat the interaction how you want to be treated but do not let the customer suck your time away.
True or False: When logging into the website for the first time, you can use the same login credentials as your SCE Utility Account
False