B.O.H
F.O.H
Food Safety
Quality
100

How many drops can you make before having to do a "Quick clean"

5

100

How often should the Ice Dream machine be cleaned?

Every Night!

100

What is the correct chicken holding temperature after it has already been cooked to 165 degrees?

140 degrees or higher

100

How many pickles go on a CFA or Spicy sandwich?

2 pickles, 3 if small.

200

When using any sharp piece of equipment (Knife, slicer etc.) What PPE is required?

Cut resistant glove

200

What is the correct response when a guest says "Thank you!" 

My Pleasure!

200

What does PPE stand for?

Personal Protective Equipment

200
How long is chicken good to serve after exiting the fryer?

20 minutes

300

After preparing salad, and the strawberries are not touching, how long is the shelf life?

24 hours

300

True or false:

"Find the "little things" to spread joy" is part of 2nd mile service.

TRUE!

300

What do you do when there is a bodily fluid spill in the restaurant? Blood, vomit, etc.

Use the bodily fluid clean up kit to clean and disinfect the area.

300

How many tomatoes go on a regular CFA

None! CFA's only have tomatoes if it is a special.

400

What temperature should raw, thawed chicken be held at?

32-40 degrees

400

What is the core 4?

1. Create eye contact

2. Share a smile

3. Speak with a friendly/ enthusiastic tone

4. Always say "My pleasure!"

400

What does it mean to clean?

1. The removal of viral, bodily, and blood born bacteria.

2. To sanitize a surface

3. To wipe away dirt and debris.

3. To wipe away dirt and debris.

400

There are left over wraps from the day before. You are running short on time and can't prep more before we open. Can you still serve them?

No, the shelf life on a wrap expires at the end of the day it was prepared.

500

How often must Henny Penny Fryers be boiled out?

Every 30 days.

500

What does the HEARD recovery model stand for?

H. Hear to understand

E. empathize to feel their concern

A. apologize with "i'm sorry."

R. Resolve he issue

D. Delight the guest

500

When should you report an accident?

Immediately! Compass policy states you must report an accident no matter how small withing 24 hours of the incident.

500

During your shift you notice the boards person has been preparing the Grilled sandwiches incorrectly and serving them to guests. What do you do?

A. Wait for them to be alone and let them know

B. Give them guidance right away to prevent anymore errors

C. Nothing, i'm not a supervisor

D. Tell them to switch stations with you because you know how to do it.

B. Give them guidance right away to prevent anymore errors.

While it may be easier to do nothing or to just take over the station, we are a team! we need to build each other up by sharing our knowledge and encouraging others.

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