Food safety
What is the temperature danger zone?
40-140
What was the name of the first Chick-fil-A restaurant?
Dwarf grill
Give an example of elevated language
My pleasure, refresh your beverage, may I clear your trash, how may I serve you
8, chopped
2 packages
Give 2 examples of "TCS" foods in the restaurant
TCS- food requiring time & temperature controls; food rich in protein , high in moisture, low acid content
acceptable answers: all chicken products (raw & cooked), pre-cooked sausage, All produce items, Cheese, milk/egg wash, milk/chocolate milk, hash browns/waffle fries
Where is the Chick-fil-A home office located (city, state)?
ATL, GA
Why do we greet & give a fond farewell to our guests?
2nd mile service, to have reMARKable service
What do the tabs on the red/white nugget boxes mean? There is 3
N- nuggets, S- Strips, O- other
True or false- if it is faster, you can run multiple orders for 3rd party at once
FALSE- you must run 1 order at a time ALWAYS. We end up making more guests wait longer if we run more than 1 at a time
How many hospitalizations a year are due to FBI's?
closest answer wins
48 million
True or false: No chick-fil-As including the original store has ever served meat other than chicken
False- the original dwarf grill served burgers
Fun fact- if you go to the dwarf house you can order all items that have been discontinued, burgers, & items no other Chick-fil-A serves
Why do we have a hospitality team?
Some team members are better at hospitality, then production. We have teams so that we can put our team members in the right place where they can thrive
You must wait ___ seconds after chicken is scanned in, & it must reach ___ degrees for at least __ seconds before it can be served.
90, 165 or higher, 15
Does shake base, or flavor/ topping (chocolate syrup, cookies, strawberry base, eat.) go in the milkshake first?
The flavor/topping
Name an example of Biological, Physical, & chemical contaminents
Biological- bacteria, fungi, pathogens
Physical- hair, uniforms, fingernails, jewelry, bandages, insects, dirt, stones, bone, metal shavings, fibers, plastic, glass, animals
Chemical- chemicals stored on a food contact surface, non CFA approved chemicals & lubricants, pesticides
A chicken! His names was doodles
What is our Just cause?
To raise the bar for hospitality & excellence in our community
True or false- once chicken times out, it can still be used if it is 140 or above
FALSE- The 20 minute timer is also for quality
When making iced coffee, you need how many quarts of filtered water?
6 quarts
Name 2 of the biggest cross-contamination risks in our restaurant
Raw chicken to cooked/ RTE food & unwashed produce
40 years ago, a Chick-fil-A restaurant was opened in another continent... where was it?
Africa, specifically S Africa
The E in the HEARD model means what?
H- hear, E- ?, A- apologize, R- resolve, D- delight
E- empathize with the guest
Once nuggets & strips are placed in the chutes, the holding time is ___?
5 minutes
How many medium cups are in 1 sleeve?
25