Ecosure
True or False
You are eligible to receive your quarterly bonus if you fail the audit but pass the re-audit as long as the average of the two is 86.
True
What are Chipotle's 4 Core Values?
What is
Line is the moment of truth
Teach and taste Chipotle
Authenticity lives here
The movement is real
The 4 Cornerstones of Hospitality
and
What does it mean to BLAST someone?
What is
Be and look your best
Be guest obsessed
Surprise and delight
Make it right
Believe them
Listen
Apologize
Solve it
Thank them
The city Grace moved from to Albany
What is
Rochester
The 4 steps of training, 4 guidelines for feedback, 2 types of feedback
What is
ISPV
Do it now, do it often, be honest, be sincere
Positive and corrective
The Food Safety 7
What is
Work healthy, work clean, keep produce safe, cook it, keep it hot, keep it cold, maintain sanitary conditions, call for help
The Leadership Behaviors of an AP
What is
Drives purpose and values
Instills trust
Ensure Accountability
Delivers and excellent guest experience
Throughput Pillars and Fundamentals
What is
ELMAD (expo, linebacker, mise en place, aces in their places, DML)
Pull them down politely
Stay a step ahead
Hear out of both ears
Make it 'til they take it
Give them up with gratitude
The number of pets Grace has and what kind
What is
2, a puppy and a kitten/ cat and dog
The max amount of reheat chicken you are allowed to reheat at one time
24 oz
The restaurants that recieved a 100 in the year of 2023
What is
Niskayuna
Rutland
EG
Albany NS
The Leadership Behaviors of a GM
What is
Selects and builds effective teams
Drives purpose and values
Instills trust
Ensure Accountability
Delivers and excellent guest experience
The 3 main points of focus in our business to execute excellent TP consistently.
What is:
-schedules completed on time 2 weeks in advance by 5pm Wednesday and posted 10am Friday
-Focused Prep execution completed by 11am
-Excellent deployment with Core 4 locked in place 1130-130 and 530-730
True or false: Chipotle was Grace's first job
Bonus points if you can name the position she was hired for.
What is
true, cashier
The 4 questions we ask in our 4x2 with our team.
What is
How are you doing?
What have you accomplished the past 6 months?
How do you bring Chipotle's values to life?
What can I do to support your growth and your experience at Chipotle?
The newly scored question added to the 2024 audits and point value
What is
Employees wear slip resistant shoes only
Minor (1 point violation)
The Leadership Behaviors of a CTM
What is
Selects and builds effective teams
Adapts to situations
Drives purpose and values
Instills trust
Ensure Accountability
Delivers and excellent guest experience
Formula for refunds
What is
(Refunded Order-Ahead orders+ refunded CMG App Delivery orders) divided by (total Ordered-Ahead and CMG App delivery orders)
What two occupations did Grace go to school for before obtaining her bachelors in business?
What is
social work and nursing
The proper procedure for weekly cleaning of the salad spinner
What is
Take the salad spinner to the dish area and spray degreaser (5-6 squirts) onto a green scrub pad. Scrub all parts of the salad spinner. Rinse thoroughly.
Carefully remove screws from salad spinner lid crank assembly and store them in a shallow 1⁄6 pan.
Disassemble salad spinner lid crank assembly to gain access to the gears. Remove the gears.
Drain all sinks. Do not wash salad spinner in water that has already been used to wash other dishes.
Wash, rinse, sanitize, and apply Purell to each sink. Then, refill the appropriate compartments with clean water, new sink detergent, and new sanitizer.
In clean water, wash, rinse, and sanitize the salad spinner and each individual piece.
Lightly spray Purell on all surfaces and each individual piece. Ensure Purell is applied to the gear assembly and to where the crank shaft enters the lid.
Store the salad spinner and its parts facing top down on the drain board so all water drains out.
Once dry, ensure all pieces are accounted for, reassemble the salad spinner, and place it in the designated storage area.
Name 5 of the 12 critical violations in the patch from last quarter
What is
All team members wash their hands at the top of the hour
Chemicals properly stored
HACCP available and complete
Grill hotbox TCS 135F+
Make line hotbox TCS 135F+
Make line chicken holding 135F+
Make line other TCS holding 135F+
Make line rice holding 135F+
No pest activity observed
Second make line chicken holding 135F+
Second make line other TCS holding 135F+
Second make line rice holding 135F+
The Leadership Behaviors of a FL
What is
Selects and builds effective teams
Communicates effectively
Adapts to situations
Drives purpose and values
Instills trust
Ensure Accountability
Delivers and excellent guest experience
The qualifications for the Crew Quarterly Bonus
What is
Sales plan 0%+
PAC 0%+
FML TP -0.5+
DML TP 92%+
How many R's does Grace want to promote in 2024?
8
The proper procedure for cleaning menu panels and how often we clean them.
What is
monthly, EON, after close
Check the ladder is in good condition/not broken before use. If broken, do not use and report to a manager immediately to order a replacement.
Two crew members should complete this task. Wearing disposable gloves, one crew member will climb the ladder to take the menu panels down and hand to another gloved crew member at the bottom of the ladder.
Dust the menu panels before using glass and multi-surface cleaner.
Use a clean, dry towel and glass and multi-surface cleaner to wipe the menu panels.
Use a clean, sanitizer-soaked towel to wipe down the black rails.
Place the menu panels back in position after they have been thoroughly cleaned. Make sure they are evenly spaced and free of damage.