Now, Later, or Another Path?
A Member is staying with friends and wants help finding apartments and completing applications.
What are Housing Transition Supports now?
The Member is actively trying to obtain housing, so Transition Supports fits the current stage of the journey.
The Member has not started looking for housing and first needs help understanding housing needs and available support.
What is Specialized Case Management?
When the Member is at the beginning of the journey, assessment and coordination help establish the right path.
Help creating an initial plan for addressing the Member’s housing needs.
What is Specialized Case Management?
Specialized Case Management helps organize the Member’s needs and coordinate the overall housing-support plan.
True or false: Every Member must receive all four HSS services.
What is false?
Services are selected based on the Member’s needs, circumstances, and program requirements.
A Member wants the Housing-Related Deposit payment sent directly to the Member.
What is not permitted under the deposit service?
Approved deposit payments go directly to the documented landlord, utility provider, or other approved payee.
A Member wants help with a security deposit but has not yet identified an apartment or received a lease offer.
What is Housing-Related Deposit later, after a housing opportunity is verified?
Deposit assistance cannot be approved until there is a real, documented housing opportunity and allowable cost to review.
The Member moved into an apartment last month and needs help understanding lease responsibilities.
What are Housing Sustainment Services?
Because the Member is already housed, the focus has shifted from finding housing to maintaining it.
Help learning how and when to report a maintenance problem after moving into housing.
What are Housing Sustainment Services?
Sustainment teaches and reinforces the skills needed to maintain a successful tenancy.
A Member needs help finding an apartment and completing applications. Choose the primary service.
What are Housing Transition Supports?
Transition Supports is the primary service when the Member is actively working to obtain housing.
A Member needs emergency shelter for tonight. Is Housing Sustainment the correct immediate service?
What is no?
Emergency shelter needs require immediate community-resource coordination; Sustainment applies after permanent housing is secured.
A Member moved into permanent housing and wants help understanding the lease, communicating with the landlord, and reporting maintenance concerns.
What are Housing Sustainment Services now?
The Member is already housed, so the focus is helping the Member maintain a successful tenancy.
The Member is still in a shelter and needs help gathering identification, applying for units, and communicating with landlords.
What are Housing Transition Supports?
These are all activities that help the Member prepare for and obtain permanent housing.
Help comparing housing options based on rent, location, transportation, and the Member’s needs.
What are Housing Transition Supports?
Evaluating housing options is part of helping the Member secure appropriate permanent housing.
A Member is already housed and needs help keeping the apartment. Choose the primary service.
What are Housing Sustainment Services?
Housing must be secured and documented before Sustainment begins.
A Member needs the Plan to guarantee that an apartment application will be accepted.
What is not something HSS can guarantee?
HSS may help with the housing process, but it cannot guarantee housing, placement, landlord acceptance, or approval.
A Member is unsheltered and needs a safe place to sleep tonight.
What is another immediate resource path, such as emergency shelter coordination?
HSS may support the longer-term housing journey, but the immediate safety need requires emergency community-resource coordination.
The Member has signed a lease and is preparing to move but has not yet entered the apartment. What two HSS services are they in?
What are Housing Transition Supports, with a possible separate Housing-Related Deposit request?
The Member is still completing the transition into housing, and a separate deposit request may also be appropriate.
Help identifying the Member’s housing barriers and coordinating referrals before active housing search begins.
What is Specialized Case Management?
Assessment and coordination help determine what services and referrals the Member may need next.
A Member has a verified apartment and needs both move-in planning and an approved security deposit. Name the two possible services.
What are Housing Transition Supports and Housing-Related Deposit?
Transition and Deposit may support the same stage of the journey, but each requires a separate authorization record.
A Member needs help paying ordinary monthly rent after moving in. Is that automatically a Housing-Related Deposit?
What is no?
The deposit service is limited to approved move-in costs and is not ongoing rental assistance.
A Member is already housed and asks HSS to pay the regular monthly rent every month.
What is another resource path, not Housing-Related Deposit?
Housing-Related Deposit supports approved move-in costs; it is not an ongoing monthly rental-assistance benefit.
The Member is housed but has received repeated lease-violation notices and needs help communicating with the landlord.
What are Housing Sustainment Services?
Sustainment can help address tenancy problems before they lead to housing loss.
Help resolving a landlord communication problem before it becomes an eviction risk.
What are Housing Sustainment Services?
Sustainment focuses on preventing avoidable housing loss after placement.
A Member received a deposit service in the past and now has a new apartment. Which service requires a prior-utilization check before it can be considered again?
What is the Housing-Related Deposit?
Deposit support is limited to once per Member lifetime under the current program rules, so prior utilization must be verified.
A Member needs help maintaining housing, but no permanent housing has been secured or documented. Is Sustainment ready to begin?
What is no?
There must be confirmed housing to sustain before the Sustainment service can begin.