NCNS
What are Cintas payment terms?
EOM 10
How many CRF's are you allowed to carry into the next day unresponded to?
ZERO = 0
How many different bathroom products can we service?
A) 13
B) 19
C) 24
D) 30+
D) 30+
What do you do when you see a balance on an invoice?
Bring up to customer:
"I noticed"
If you notice a shortage on your load sheet or truck when checking, what should you do before you leave the parking lot?
Immediately speak with Service supervisor, or production leadership, then: try to recover product before leaving, or schedule special run to take care of customer
First Aid and Safey and Fire Protection Leads, what can you get paid out?
FAS - 8% of first invoice (First Aid/PPE) + $30 per agreement sold (AEDs, Waterbreak, Eyewash)
Fire - 10% of the first invoice
Minimum payout of $30. Max payout of $500
What do you do at 30 days past due?
Again, talk to customer about making payment. Deliver red paper slip and let them know about NCNS process when it gets to 60 days past due
What should you have on route with you in the event your PRC malfunctions?
Customer Signature Form
What are fundamental ways to increase business on route? List 3 of them
Sales leads, Catalog, Renewals, Adds, Price Increase, New product offerings
What happens at 60 days past due?
Confirm with manager then pick up all soiled product, deliver no clean, and push invoice through. When you get back for day meet with manager to put account on hold for 30 days. SSR continues to go to customer site to request payment through the hold period. CRF indicating NCNS
Name 3 things you should look for on your invoices before going on route for the day?
Unusual invoice totals, new/lost accounts, LR countdowns, AR balances, Accounts coming off of hold
What are customer buying motives for Cintas programs? List 4 of them
Safety, Image, Commercial grade products, Convenience, Cleanliness, Savings
What happens at 90 days past due?
Account is written up as lost, customer is sent to collections, all dispensers are uninstalled.
What is the minimum tire tread depth for your front and back wheels from the pre/post trip?
Front - 4/32
Back - 2/32
What is "NPS score"? How can you affect it?
Net Promotor Score - emotional and rational trust
"GREAT Service"