Navigation
What is the Desktop screen
Landing page when you first go into a claim file
What is the Claims Summary
Setting aside money to pay a claim
What is a Reserve
What is an Exposure?
You can manage weather events here
What are Catastrophe Management screens?
How you navigate in ClaimCenter
What are the top navigation tabs
A series of screens designed around a specific "function" and provide two examples
What is a "wizard"? New Claims Wizard and Check Wizard
Getting money back from an overpayment
What is a recovery?
An exposure can have one to many ________
Reserve lines
_______ and _______ control access in ClaimCenter
Roles and Permissions
How you get to functional areas within ClaimCenter
What is the navigation bar
A claim can have one to many _______
What are Incidents?
You must reach this level before you can make a payment
What is "Ability to Pay"?
True or False: An exposure can have one to many Incidents?
FALSE
The company structure
What is the Organization Hierarchy
Allows you to do something
What is the Action Menu
This is where you document your settlement hypothesis and aggravating/mitigating factors
What are the Plan of Action Evaluation/Negotiation screens
This dictates how much you can pay
What is your authority limit?
LOB Mapping dictates which ______ map to which _____
Activities are based off
Activity Patterns
True or False: You should click the "Back" button on your browser when in ClaimCenter when you want to return to the prior screen.
FALSE
Claim, Exposure, Activity, Service, Matter and Subrogation
What are assignable entities?
Payment methods
Check, Manual Check, EFT
True or False: You can have a reserve without an Exposure
TRUE
_____ and ______ are managed here
Metrics and Thresholds