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A,B,C's
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100

What does the "E" in ETHICS stand for?

Ensure problem definition

100
What does the A in TEAMS stand for?
Accountability
100
What does the "T" in CONFLICT stand for?
Talking/Conflit
100
After starting with a powerful beginning, what is the next step in PRESENT?
Review your roadmap
100
What does the "N" in INFLUENCE stand for?
Need logic
200
What do the first six letters in INFLUENCE stand for?
Involve others, Need logic, Focus on relationships, Lead a coalition, Use formal authority - rarely, Emphasize win-win.
200
What do the 2 Cs in CONFLICT stand for?
Compromising, Collaborating
200
What do the last two letters of FOLLOW(ER) stand for?
Opposed to everything, whatever you say
200
After fully listening, what are the next two steps in the CONFRONT process?
Reflect and respond, Options moving forward
200
What do the 2 Ss in STYLES stand for?
Share your vision, Simply delegate
300
What do the first seven letters in CONFRONT stand for?
Communicate the behavior, Own the statement, Name the impact, Fully listen, Reflect and respond, Options moving forward, Negotiate solutions
300
What do the Fs in FOLLOW(ER), CONFRONT, and INFLUENCE stand for?
Fully engaged, Fully listen, Focus on relationships
300
What do the last three letters of ETHICS stand for?
Intentions and perceptions, clarify the downsides, society says
300

After compromising, what are the next 3 steps of the CONFLICT process? 

Obviating. Nothing. Forcing.

300
What do the last 3 letters of STRESSORS stand for?
Organizational bureaucracy, Rapid change, Shame or fear
400
What do the 8 concepts in CONFLICT stand for?
Compromising, Obviating, Nothing, Forcing, Listening, Indulging, Collaborating, Talking/Gossip.
400
What do the 4 Ss in STRESSORS stand for?
Serious time limitations, strained relationships -interpersonal, strained relationships - issues, shame or fear
400
What do the last four letters of STYLES stand for?
Yell, tell and the hard sell; Listen and engage others; Energize and push; Simply delegate
400
What are the first 4 steps in the ETHICS process?
Ensure problem definition, Trade positions, How do loyalties affect you, Intentions and perceptions
400
What do the first 4 letters in TEAMS stand for?
Trust matters, Emotions matter, Accountability matters, Member norms matter
500
What do the 10 letters in LEADERSHIP stand for?
Likeable Personality, Exciting Vision, Always thinking about process, Delivers results, Emotional Intelligence, Raises the heat, Shows integrity, Has clear expectations, Intervenes Skillfully, Prioritizes relationships
500
What do the 2 Es in LEADERSHIP, and the 2 E’s in Influence stand for?
Serious time limitations, strained relationships -interpersonal, strained relationships - issues, shame or fear
500
What do the last five letters of PRESENT stand for?
Emphasize key words/phrases, Simple is better, Engaging slide design, Never underestimate the power of humor, The end matters
500
List the five steps in the SOLVE process.
Set roles, outline the problem, list multiple strategies, veer towards consensus, evaluate results
500

Name the 2 “O’s” in FOLLOW.

Opposed and open. Opposed and underground.

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