Patient Rights
This is what you file when a patient or family has a complaint.
What is enter an RL or give them a grievance form?
This is what you do before and after all patient care/encounters to prevent the spread of germs
What is Hand hygiene (alcohol-based sanitizer or soap and water)
This is what you say if a surveyor asks you a question and you do not know the answer.
What is tell them “I am not sure but I will get you the answer” and get the answer for them?
DO NOT GUESS.
This is how to properly identify a patient.
What is ask their name and date of birth OR compare wristband to Meditech profile?
This is what you do when a piece of SPH equipment is broken.
What is enter a Crothall BioMed Service request?
A patient says that a staff member took their box of candy and ate it without the patient giving it to them. This type of abuse is called ________.
What is Misappropriation?
This is the dedicated disposable patient equipment that a patient on precautions must have in their room (2 items)
What is White BP cuff and red stethoscope?
This is what I need on my uniform at all times to identify myself to patients and visitors
What is my HSL ID badge? (on display above my waist with picture visible)
This nursing role/license must be present when providing 24/7 hospital services.
What is a Registered Nurse?
This is how you notify pest control about pest sightings
(Roslindale/NBOC Specific)
What is:
Roslindale: Pest Log Binder
NBOC: One Stop Shop
This is the law violated if you walk away from your computer and leave the patient record visible.
What is HIPAA (Health Insurance Portability and Accountability Act)?
This is how to clean your hands after exiting a Contact Plus room
What is with soap and water only?
This is is the 4 letter acronym that tells you what steps to take in a fire. (Hint: on your security badge buddy)
What is R.A.C.E. (remove, alert, contain, extend)?
These two medications are considered “time critical” in the HSL Med Admin policy.
What are:
Meal-based insulins (aspart, lispro regular)
Short-acting Antiparkinsonian drugs (Sinemet, carbidopa/levidopa)
This is how patient personal foods must be stored in the patient refrigerator.
What is dated properly, stored in single serving containers and disposed of properly?
You put a patient in their room and close the door because they are constantly yelling out. This type of abuse is called ______.
What is Seclusion?
This is the disinfectant used to clean equipment from a contact plus room.
What is Blue top Bleach/Clorox wipes?
This is how you know important information about your patients, including mobility, allergies, code status, plan of care, etc.
What is shift-to-shift report, warm handoff, assignment sheets and Meditech handoff?
This is where to find your nursing policies and procedures.
What is the HSL HUB?
This is how to store water used for medication administration.
What is a pink/grey pitcher dated with a single-use liner?
This document is given to all new patients on admission and is posted on every unit
What is the Patient Bill of Rights and Responsibilities?
This is the definition of ‘contact time’ or ‘wet time’ when referring to disinfectant wipes.
What is the amount of time the disinfectant needs to stay wet on a surface in order to kill all bacteria?
This patient rounding technique has 4 different components to help increase patient safety and reduce falls.
What is 4Ps/purposeful rounding?
This is the first step when a patient has an adverse reaction when receiving a blood transfusion and who you report the adverse reaction to.
What is 1) stop the infusion and 2) notify the provider?
This cannot be used to hang flyers, notices or posters on the units due to infection control concerns.
What is Tape?