Account Numbers
Where can we find the known leading and trailing numbers?
Leading / Trailing and Partial Account Numbers Job Aid (Link also in RM on one and the same page)
We must confirm payoff amount 3 times when obtaining PO quote.
False, we must confirm twice.
VERF
The CBR can be used to verify what part of the VI?
Auto Loan.
What is the minimum day payoff quote required?
10 days
What other part of the VI needs to be confirmed with the account number with same source?
YMM OR VIN
When verifying vehicle and account details with a lender, first attempt to use open ended questions (ex: Could you verify the Year, Make, and Model?).
True
OCVL
Unable to proceed with application.
How many days of Per Diem can we add to a previously obtained 10 day?
4 days
What are the approved sources to verify the account number?
Loan Account statement, Customer, Lienholder (Live Rep or VRU)
We must wait two business days before calling for PO when loan is paid down
False
Carfax/Autocheck results should be posted in this note code:
CRFX
What is our maximum amount to finance?
$75,000
Your final terms in CLO should match what note?
OCLV
Loan account statement
When we have a signed contract and confirm straw purchase we should return application.
False, send to fraud with an FRAD note code.
FRAD
The fail reason for Vehicle has multiple liens is what?
Collateral or current lienholder does not meet COAF requirements.
If APR increased or decreased by this amount we send a new contract.
0.12%
If customer applied with incorrect loan details we must what?
Have them reapply
We consider an account with late fees to be past due.
False
When transferring an escalated customer to SRS we can use this note code:
NOTE
POR STIP
If Bridgecrest rep gives a different address besides the one we have confirmed, we do what?
Keep confirmed address in OCLV and put verbally verified address in additional notes section or verf note.