Is that a Code?
To treat all persons fairly and with respect and dignity
Yes, this i Code 1
A PoC is yelling at you for making her wait too long for her food distribution. You have tried to talk to her, but she becomes more and more aggressive. Finally you cant handle it anymore, and you yell back and tell her she is lucky to even get food. Is it misconduct?
Yes. Clearly not respectful or treating her in a dignified manner.
You know one one your colleagues is visiting local prostitutes in the host communities. Where do you report?
This is SEA (sexual exploitation), report to GATE B
What is CoCRM short for?
Code of Conduct reporting Mechanism
To follow staff rules on working hours and leave requests
No, this is not about the Code of Conduct, this is about your contract. If you have any problems with this, it should not be reported to the CoCRM but to HR.
A PoC is so happy you repaired his shelter and offers you a drink. You dont want to seem impolite and accepts the gesture. Misconduct?
Yes, times two! Dont receive gifts and dont drink during working hours
You have noticed that your team leader sometimes gets angry and talks disrespectfully to you and your colleagues when he is tired or stressed.
This is something you can chose to bring up with your team leader directly. If you feel uncomfortable doing that, you can report the behavior to your manager.
Mention at least 3 ways you can report suspected misconduct
To manager
To Gate A email (TZA-feedback@drc.ngo)To Gate B email (c.o.conduct@drc.ngo)
Via online form: drc.ngo/report
Suggestion box
To contribute to building a harmonious workplace and team spirit
Yes, this is Code 4
A woman complains to you that beans she received are of very bad quality and she feels disrespected. Is it misconduct?
No, this is a programmatic complaint. It is about DRC services, not staff behavior.
You suspect that your manager has knowledge of a Code of Conduct report and talked to another manager about it although the report is confidential. Where should you report?
Gate A is most appropriate.
However, this is a serious misconduct and if you do not trust that the in-country CoCRM is safe you can always report to Gate B.
When should a case be reported directly to Gate B?
In cases of very serious misconduct e.g. gross corruption or any SEA case
To ensure my personal conduct is seen to be of highest standard
Yes, this is a part of code 2 "To uphold the integrity of DRC by ensuring my personal and professional conduct is, and is seen to be, of the highest standard
You are at a party, and you hear a group of staff laughing together while they discuss a case of misconduct. You know about the case, because you are the one reporting it, but these people are not a part of the CoCRM. Should you report?
Yes, this is a clear suspicion of breach of confidentiality.
One of your colleagues tells you that he heard about one of the HelpAge incentives staff just marrying a 16-year old girl from the camp. Where should you report?
CoC focal point - will refer the case
OR
Gate B - all SEA cases
What can happen if a person in the reporting mechanism (e.g. the CoC focal point, investigators or the one who received the complaint) does not keep the report confidential
This is very serious. If a DRC staff who has signed a confidentiality declaration reveals any of the confidential information this person will face dismissal
To ensure that services to communities are not delayed
No, this is not about Code of Conduct and staff behavior. This about DRC programming and how to ensure timeliness and quality of services.
Your colleague was considered a beneficiary for a host community project before they were hired as frontline staff two months ago. Does this change anything? Should you report?
You have good reasons to believe that A senior Finance officer has been giving himself per diem for days he did not travel. Where do you report?
GATE A or B
Serious misconduct because if true, the finance manager can have been doing a lot of corruption.
What happens to a complain when it is received through Gate A?
It goes to the intake committee who will decide how to proceed/investigate