Service Offerings
This type of appointment sends a certified technician to your home or workplace so you don’t have to visit the shop.
What is a mobile service appointment?
The required phrasing for a Service Request concerning a tire rotation rather than an observed vehicle fault.
What is "Customer requests..."
In addition to the phone number and primary address, this payment detail is needed for the Enhanced Verification Process.
What is the Last Four Digits of the Credit Card on file?
These Snippets are needed to record the date and time
What are ttime and ddate?
WHat is the workflow for High Touch Contact?
High Touch Contact Workflow
Repairs involving lifts, complex diagnostics, alignments, or high-voltage systems are usually routed to this location.
What is the service center?
What is the "Customer states: On X date, at X time, under X conditions, X concern had occurred" format?
True Or False
You can accept an email address as verification if the customer only gets 1 letter/number incorrect.
They MUST say the entire email correctly.
This snippet is needed in the Service Ticket after every encounter with a customer?
What is .contact?
Bears are famous for it, but frogs and snakes also enter this state of dormancy during the winter to conserve energy and survive the cold.
What is hibernation?
When the concern is VOR/SAFETY, when no PSS slots are available what is the next step.
What is Force Book?
The professional term for the component a customer might describe as "plastic piece by the windshield on the inside by the driver side."
What is the left-hand A-pillar appliqué?
When confirming the customers home address, What has to be included?
Customers Zip code
This Snippet is used to record Work Order Notes?
What is .wonotes?
What are the steps in slack to alert the team you are going to be late or absence?
SSOC plymouth workplace
Workflows
Callout/Late arrival workflow
Designed for repeat repairs, new ownership needs within 30 days, collision center support, and priority this appointment type must be booked within 5 business days
What is Priority Service Scheduling (PSS)?
The two specific perspectives that must be avoided when writing a professional Customer Concern.
What is 1st person (and refraining from including feelings or assumptions)?
True or False
Customers name can be used as a form of verification.
False
Name does not count towards a piece of verification.
What is the Snippet used for an R1 Unlock Account Verification?
What is .unlockr1?
What does the eye emoji mean?
Request is currently being reviewed.
Limited to jobs with ≤2.0 hours labor, a minimum service setting of Mobile Service, and Direct to Service eligible, and excludes general diagnostics.
What is Service – Rivian Express?
What is the main reason why timestamps are important?
What is to easily sift through the thousands of data points to pinpoint the exact moment the concern occurred?
On a chat, What can we use for verification?
Standard verification
Home address, email address and phone number
These two snippets are needed when accepting an inbound chat and ending an inbound chat?
.SChat and .Echat?
If you receive an X on a service center request who is tagged to review the concern with you?
Seniors