Admin
True or False: The loan section should be blank in the participant data section for a college ave refi submission.
True
If the submission crashes on the cosigner, can you rerun the submission through AP after making any necessary adjustments or do you need to complete the submission manually?
Run through AP again
Do we create login credentials for College ave refi submissions?
No
What is your next step if the Current rate comes back higher or lower than the PQ rate?
Post the submission URL to the #loan-ops channel for a system ops team member to further investigate
When do we see the current rate for the submission?
The next business day
True or False: if the College Ave sub continues to crash even though all the information needed for the sub is in admin, you can submit the sub manually.
False. You will never submit a college ave sub manually
If AP runs correctly, what will your last screenshot say?
“Congratulations you’ve been approved…” (you will not see a rate)
When do you include in your comment on a College Ave sub after you submit the sub successfully through AP
After you submit the sub successfully through AP. Include the date you submitted and that you are waiting for rates
How do you check the Current rate for college ave refi sub?
Pull up the college ave refi spreadsheet after the sys ops team member has posted it to the #loan-ops channel. Then, search for the ext ID. Take the tier and enter it into the Matrix spreadsheet. Check loan product the user selected on the sub page and to view the rate shown on the spreadsheet.
Do you need to add a comment after you update the rate in admin for the highlighted product? If yes, what do you include in your comment?
Yes, include the tier that the submission came back as