Workplace communication
An inaccurate story that circulates among the employees of a company saying their jobs are in jeopardy.
What is a rumor?
Conflict can arise from misunderstandings about :
Poor communication. ...
Lack of planning. ...
Poor staff selection. ...
Frustration, stress and burnout….
Workload distribution...
The term used to indicate where and under what circumstances a particular communication act takes place.
What is context?
A question that requires only a short answer, such as yes or no.
What is a closed-ended question.
A person who thinks before speaking, is not very talkative and generally prefers to work alone.
What is an introvert?
A type of interview conducted when a high-level employee leaves a company. The interview is designed to get the departing executive's honest assessment of the company.
What is an exit interview?
How should constructive feedback be given ?
Sandwich method,
Step 1: Positive feedback
Step 2: Something to improve on
Step 3: More positive feedback
A term used in communication models to indicate anything that tends to interfere with the successful transmission of a message.
What is noise?
A person wishing to exercise assertiveness in settling a dispute might use the conflict resolution script that has the steps "Describe, Express, Specify and Consequences."
What is DESC scripting?
A pattern of behavior characterized by "standing your ground" and refusing to be pushed around without being excessively aggressive.
What is assertiveness?
People who don't have any official authority over one another within an organization but who must cooperate and work together to accomplish assigned tasks.
What are co-workers?
Name an effective tip for receiving feedback
1.Listen to the feedback given.
2. Be aware of your non-verbal responses.
3. Be open.
4. Understand the message.
5. Reflect and decide what to do.
All the judgments, both positive and negative, about yourself. In other words, how good and capable you consider yourself.
What is self-esteem?
Typographical characters or cartoon images that are used to convey nonverbal expressions or emotions, typically in e-mails and online chats.
What are emoticons or emojis?
A conflict resolution style in which the participants on both sides of a dispute try to achieve a "middle ground" by giving up some of what they want.
What is compromising conflict style?
Deciding not to promote Irish employees because you believe German people make better supervisors is an example of this.
What is discrimination?
What are three communication styles
passive
assertive
aggressive
The process of receiving ALL the information being sent by another person -- including analyzing the words spoken, the body language and the context -- to determine the meaning the speaker is trying to convey.
What is decoding a message?
The difference in the distance we expect for intimate partners to maintain between themselves and the distance we expect casual acquaintances to stand is an example of this study of social distances.
What is proxemics?
An individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons.
What is communication apprehension?
A type of question in a selection interview in which the interviewer describes a set of circumstances and asks the job applicant how he or she would respond.
What is a hypothetical question?
What are the 4 step's conflict resolution process
1. Identify the sources or causes of the conflict. Get clarity on the conflict.
2. Develop strategies, Talk to the other person.
3. Listen to the other side,Discuss and devise potential solutions.
4. Discuss and devise potential solutions
SPECIAL!! What are the seven key competencies of effective communication? As a group write down all you can remember without looking them up. 500 points goes to the team that lists the most. Hint: the first is "know thyself."
Know thy self, connect with others, determine your purpose, adapt to the context, select message content, structure the message and express the message.
Situations in which people act in ways that are surprising and potentially upsetting, such as a relative stranger sitting close to you and revealing that he was recently released from a facility for the criminally insane is an example of this theory.
What is Expectancy Violation Theory?
A listening habit that involves pretending to listen while your mind is actually elsewhere. A person with this habit may nod and smile at the speaker when nodding and smiling might not be appropriate.
What is pseudolistening?