Close the loop
How does a planner close the loop on the traffic lights?
Pushing Splr to work in MRM to accept or propose BSD on all Delinq and Moves. If Splr is not working in MRM, send emails to get updates on parts and work to understand why the splr is not using MRM. Continue to push and train suppliers to add BSD and accept OCR's in MRM!
If you are responding to an email and there are several parties on the email but all do not have an action item the planner should not_________
Do not respond to an email using reply all
What is step 1 in the Part Shortage Process ?
Ask the right questions! Is there a partial?
What is the best method / strategy to communicate when the lights palette says best ship date?
phone
What is one item you should NOT communicate with the supplier?
Need Dates / Line Down Dates/ Days on Hand
What is not completing your ZMDelinq report and traffic lights?
Just sending an email is not getting the job done. Planner must get answer and close the loop. Ensure the plan they have in place supports SAP.
What are two types of communication planners do every day?
Email, Phone call, IM
What process do you follow next if you cannot reach a solution to the Part Shortage Process?
Escalation process
What is the best communication method when orders want to move in/out that are more than 7 days in the future?
Who is the correct person to address when needing to confirm your plan will support production?
(1)MC (2) Planning Lead (3) Site Integrator
When communicating with a buyer about an escalation, what resource should you use?
Escalation Tool
What is a planner's next action item when they cannot support SAP and/or production?
Follow part shortage process and escalate when necessary
A planner should have a knowledge of these people when beginning the escalation process. They are often referred to a "One Face" to the factories.
Who are the Buyer, Site Integrator, & Planning Lead
What is the most important question to ask your supplier if their BSD cannot meet SAP / production needs?
What is WHY?
What communication strategy can you employ to drive improvement when your supplier's ship date performance is trending in the wrong direction?
Communicate with buyer to develop strategy Implement regular meetings (Supplier performance and if their delinq is >x% of their overall order volume, need a call. Set cadence and performance expectations.) Establish recovery plan
Name at least one tool within Outlook you can use to remind yourself to "close the loop"
Flag emails Color code emails Set calendar reminders
What is the goal time for having a HPR planned in?
4 Hours for domestic 8hours for foreign
When you address all items of concern on a part, ie: lows DOS, aged ASN, move advise, this is called_____
Touching a Part one time