Communication
Business letters
Random
Sentences & Paragraphs
Definitions
100

Lack of _____________ can cost organizations money and time

What is good communication?

100

Letters of request are an example of ________ letters.

What is persuasion?

100

This type of learners prefer diagrams, charts, graphs, pictures

Who are visual learners?

100

When constructing good sentences we use this type of language.

What is plain language?

100

Doctors discussing a case in medical terms is an example of ______.

What is jargon?

200

93% of communication is _________.

What is Nonverbal communication

200

Every line begins at the left margin, including the date, complimentary close, and signature block in this letter format.

What is full-block style?

200

Paraphrasing and clarifying are approaches to ________.

What is active listening?

200

Prioritize is an example of ________.

What is a Latin-ism?

200

Words that have similar meaning and can replace a more difficult word is called _______.

What is a synonym?

300

Nonverbal Communication can be classified in various ways but it falls most easily into these two divisions.  


What are setting and gestures?

300

The best universal font choice is ______.

What is arial, size 12?

300

The steps to a direct approach when delivering bad news are__________ (4).

What are:

  • State the bad news simply and directly
  • Give the reasons
  • Give an alternative, if possible
  • Close with a goodwill statement without referring back to the bad news not offering them to “try again”
300

If you want information to be given special attention, use this.

What is repetition?

300

A joke, anecdote or quotation are examples of ________.

What is an attention-grabber?

400

You and your are useful reminders to a reader that you are aware of the individual, in this type of correspondence.

What is "you-centered" focus?

400

Between your closing salutation and your typed name leave this many spaces.

What is 4 spaces?

400

ON is the abbreviation for this province.

What is Ontario?

400

Create a new paragraph when you want to change_____ or ______.

What are topics and ideas?

400

Kindest regards is an example of a ____________.

What is a closing salutation?

500

“Top-down approach,” or the “pyramid approach” are other names for the ________     _______.

What is the direct approach?

500
Name the 7 key elements of a business letter.
  1. Your contact information
  2. Date 
  3. Recipients contact information.
  4. Salutation
  5. Letter Body
  6. Closing Salutation
  7. Signature
500

Important information should be positioned here in a paragraph.

Where is the beginning?

500

"Whatever will be, will be" is an example of a _______.

What is a cliche?

500

During an oral presentation, the key points should be repeated _______ times.

What is 3?

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