Observations
Etiologies & Diagnoses
What Should I Report?
Elements of Communication
Documents or Reports
100

Sadness, Anger, Contempt, Disgust, Surprise, Fear, Happiness

What are the 7 universal micro-expressions?

100

When a patient is unable to understand spoken words/sentences.

What is receptive aphasia?

100

"My chest hurts when I cough”

I should report this patient statement to my supervisor.

100

Sender

Who is the person who originates communication

100

The A and R of SBAR

What is Assessment, and Recommendation?

200

When the listener demonstrates that he is listening to the speaker - usually with eye contact and physical gestures

What is active listening?

200

When my patient is unable to speak more than 4 word fragments.

What is expressive aphasia?

200

The transfer and acceptance of patient care responsibility from one caregiver to another.

What is hand-off communication?

200

Message

What is the information the sender wants to communicate?

200

Situation, Background


What does the S and the B of SBAR mean?

300

When listening cues are absent, and the speaker is not receiving feedback from the listener.

What is passive listening?

300

When my patient the patient is unable to understand spoken words, nor express himself with spoken words.

What is global aphasia?

300

Documenting information for another worker, in a patient’s chart.

What is ethically, and legally, wrong to document in a patient's chart?

300

Receiver

Who is the person for whom communication is intended?

300

Words, Letters, and Numbers

What are 3 examples of communication symbols?

400

‘yes’ or ‘no’

How are closed ended questions answered?

400

Determining a disease name or medical condition that explains a patient’ symptoms & signs.

What is the medical diagnosis?

400

Transfer and acceptance of patient care responsibility from one caregiver to another done at shift change.

What is change-of-shift report

400

Feedback

What is confirmation that a message was received as intended?

400

The first two component in the Nursing Process


What is Assessment, and Diagnosis?

500

The act of restating something so that another person knows you understand her/him.

What is paraphrasing?

500

A statement indicating several different potential problems a patient may encounter as a result of the medical diagnosis.

What is a nursing diagnosis?

500

When a patient’s level of care changes, or when there is a change in caregivers.

What is transition?

500

Communication

What is a two-way process, in which we share information called?

500

The P, the I, and the E of the nursing process

What is the Plan, the Intervention, and the Evaluation?

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